Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Excellent

5
Do quick and knew the answer to my questions. Reviewed on: 18th March 2022
Carron Scott's avatar
Carron Scott

Querying a pending transaction

4
Cora explained it cannot be refunded until the transaction goes through. A very straightforward process. Reviewed on: 18th March 2022
sharon88bell@btinternet.com's avatar
[email protected]

Very easy

5
Very easy, much more than phone call Reviewed on: 18th March 2022
Marek Goclowski's avatar
Marek Goclowski

Paying in cheques

5
Quick and helpful, and answered all my questions Reviewed on: 18th March 2022
June Barnard's avatar
June Barnard

Fantastic service

5
Cora is a brilliant way to address any banking or financial issues. For any issues that Cora can't resolve the service is very prompt to pass you over to a member of the online banking service who equally are as efficient and helpful and 9 x out of 10 are able to resolve any issues, failing that they provide the relevant information needed to remedy the issues in question Reviewed on: 18th March 2022
sheena buckley's avatar
sheena buckley

Appreciate a good work from Cora

5
From My Experience RBS is Good To Me Reviewed on: 18th March 2022
Epeli's avatar
Epeli

Cora is awesome

5
I work in IT for a bank, not NatWest. We use AI and bots. Cora on the few occasions I’ve used her is far superior and I have never once bend frustrated with the responses. Kudos to your developers, she’s amazing! Reviewed on: 18th March 2022
Sarah-Jane Brook's avatar
Sarah-Jane Brook

Excellent achievement.

5
Well done I’ve been a customer for many years now and everything has been plain sailing so I would thoroughly recommend this bank and it’s services to anyone who is interested in joining Reviewed on: 18th March 2022
hyacinth charles's avatar
hyacinth charles

Easy to use

5
Very efficient and easy to use. I have nothing bad to say about the service. Reviewed on: 18th March 2022
David's avatar
David

Quick and efficient

5
Quick replies, always available. If Cora can't answer your questions, you are redirected to an agent. It works very well. Reviewed on: 18th March 2022
Elena 's avatar
Elena

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill