NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Paying in cheques

Quick and helpful, and answered all my questions Reviewed on: 18th March 2022

Fantastic service

Cora is a brilliant way to address any banking or financial issues. For any issues that Cora can't resolve the service is very prompt to pass you over to a member of the online banking service who equally are as efficient and helpful and 9 x out of 10 are able to resolve any issues, failing that they provide the relevant information needed to remedy the issues in question Reviewed on: 18th March 2022

Appreciate a good work from Cora

From My Experience RBS is Good To Me Reviewed on: 18th March 2022

Cora is awesome

I work in IT for a bank, not NatWest. We use AI and bots. Cora on the few occasions I’ve used her is far superior and I have never once bend frustrated with the responses. Kudos to your developers, she’s amazing! Reviewed on: 18th March 2022

Excellent achievement.

Well done I’ve been a customer for many years now and everything has been plain sailing so I would thoroughly recommend this bank and it’s services to anyone who is interested in joining Reviewed on: 18th March 2022

Easy to use

Very efficient and easy to use. I have nothing bad to say about the service. Reviewed on: 18th March 2022

Quick and efficient

Quick replies, always available. If Cora can't answer your questions, you are redirected to an agent. It works very well. Reviewed on: 18th March 2022