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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6050 reviews)

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4.59

Based on 6,050 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Useless. Useless. Cannot answer basic questions and keeps on repeating same options. Terrible waste of time. Reviewed on: 4th September 2025

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NatWest Group - Cora Digital Assistant reviews (6050)

Querying a pending transaction

Cora explained it cannot be refunded until the transaction goes through. A very straightforward process. Reviewed on: 18th March 2022

Very easy

Very easy, much more than phone call Reviewed on: 18th March 2022

Paying in cheques

Quick and helpful, and answered all my questions Reviewed on: 18th March 2022

Fantastic service

Cora is a brilliant way to address any banking or financial issues. For any issues that Cora can't resolve the service is very prompt to pass you over to a member of the online banking service who equally are as efficient and helpful and 9 x out of 10 are able to resolve any issues, failing that they provide the relevant information needed to remedy the issues in question Reviewed on: 18th March 2022

Appreciate a good work from Cora

From My Experience RBS is Good To Me Reviewed on: 18th March 2022

Cora is awesome

I work in IT for a bank, not NatWest. We use AI and bots. Cora on the few occasions I’ve used her is far superior and I have never once bend frustrated with the responses. Kudos to your developers, she’s amazing! Reviewed on: 18th March 2022

Excellent achievement.

Well done I’ve been a customer for many years now and everything has been plain sailing so I would thoroughly recommend this bank and it’s services to anyone who is interested in joining Reviewed on: 18th March 2022

Easy to use

Very efficient and easy to use. I have nothing bad to say about the service. Reviewed on: 18th March 2022

Quick and efficient

Quick replies, always available. If Cora can't answer your questions, you are redirected to an agent. It works very well. Reviewed on: 18th March 2022