NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

excellent service

Fast easy to communicate very good Reviewed on: 18th March 2022

Need Assistance

very quick and easy would reccomend to friends Reviewed on: 18th March 2022

Got to wear I needed to get to with the help of the app

Reviewed on: 18th March 2022

Cora gets to the point

Cora is a clever (what I call her is a AI Bot) she will get to the point of what you are trying to ask and pop up all the answers that could possibly relate to your question. So technically you just need to type a main word e.g Payments, recall or direct debit ... etc. you don't even need to repeat yourself when she puts you through to an agent! Brilliant so in a small little sentence Quick + Simple = Cora Reviewed on: 18th March 2022