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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Super speedy and precise!

5
Unlike most 'helpful chat robots' Cora replies quickly and with appropriate questions. My matter was resolved far quicker than I had hoped! Reviewed on: 18th March 2022

Unauthorised transaction

5
Answered questions and provided links to get further help Reviewed on: 18th March 2022

Great service

5
Very efficient, speedy and easy to communicate with. Very happy, thankyou! Reviewed on: 18th March 2022

excellent service

5
Fast easy to communicate very good Reviewed on: 18th March 2022

Need Assistance

5
very quick and easy would reccomend to friends Reviewed on: 18th March 2022

Got to wear I needed to get to with the help of the app

4
Reviewed on: 18th March 2022

Cora gets to the point

5
Cora is a clever (what I call her is a AI Bot) she will get to the point of what you are trying to ask and pop up all the answers that could possibly relate to your question. So technically you just need to type a main word e.g Payments, recall or direct debit ... etc. you don't even need to repeat yourself when she puts you through to an agent! Brilliant so in a small little sentence Quick + Simple = Cora Reviewed on: 18th March 2022

Complete and total incompetence - if, that is, you are "lucky" enough to actually connect.

1
The usual incompetence from Nat West. Reviewed on: 18th March 2022

Quick and responsive

5
Logical process to obtain help quickly and easily Reviewed on: 18th March 2022

Quick and easy to use

5
Cora answered and activated my request very quickly. Reviewed on: 18th March 2022

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