NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Very quick and efficient

Easily found on the app, dealt with my request without any issues. Reviewed on: 18th March 2022

card

efficient and quick and simple process Reviewed on: 18th March 2022

very good service with efficiency

I just enquiry about my account setting up thing, it is quickly response and solve it. Thanks indeed. Reviewed on: 18th March 2022

easy peasy

very easy to use and quick would recommend Reviewed on: 18th March 2022

Excellent App

Cora was perfect. I like it. Basic, user friendly and results-oriented. Reviewed on: 18th March 2022

Quick and easy

Really simple and easy to use, I have autism and find a lot of these forms confusing and unhelpful, but using Cora was really simple and I now have what I needed. Reviewed on: 18th March 2022

Very good

Payment declined re Morrisons. Cora explained why. Thank you Reviewed on: 18th March 2022

Super speedy and precise!

Unlike most 'helpful chat robots' Cora replies quickly and with appropriate questions. My matter was resolved far quicker than I had hoped! Reviewed on: 18th March 2022