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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
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0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
M P's avatar
M P

About this product

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NatWest Group - Cora Digital Assistant reviews (6049)

Great service

5
Very efficient, speedy and easy to communicate with. Very happy, thankyou! Reviewed on: 18th March 2022

excellent service

5
Fast easy to communicate very good Reviewed on: 18th March 2022

Need Assistance

5
very quick and easy would reccomend to friends Reviewed on: 18th March 2022

Got to wear I needed to get to with the help of the app

4
Reviewed on: 18th March 2022

Cora gets to the point

5
Cora is a clever (what I call her is a AI Bot) she will get to the point of what you are trying to ask and pop up all the answers that could possibly relate to your question. So technically you just need to type a main word e.g Payments, recall or direct debit ... etc. you don't even need to repeat yourself when she puts you through to an agent! Brilliant so in a small little sentence Quick + Simple = Cora Reviewed on: 18th March 2022

Complete and total incompetence - if, that is, you are "lucky" enough to actually connect.

1
The usual incompetence from Nat West. Reviewed on: 18th March 2022

Quick and responsive

5
Logical process to obtain help quickly and easily Reviewed on: 18th March 2022

Quick and easy to use

5
Cora answered and activated my request very quickly. Reviewed on: 18th March 2022

Excellent

5
Do quick and knew the answer to my questions. Reviewed on: 18th March 2022

Querying a pending transaction

4
Cora explained it cannot be refunded until the transaction goes through. A very straightforward process. Reviewed on: 18th March 2022

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