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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very good

5
Very helpful and answered my questions Reviewed on: 18th March 2022

HELP ONE ANOTHER

5
She has good at helping people,and she has a good behaviour. Reviewed on: 18th March 2022

New

5
Quick and easy to understand thanks Reviewed on: 18th March 2022

fast and efficient

5
having Cora there is a great help as they usually solve any problem i have Reviewed on: 18th March 2022

Informative & Reassuring

5
Overdraft Queries to reduce costs Reviewed on: 18th March 2022

Quality feature

5
Very easy to use feature. Makes online banking much more simple Reviewed on: 18th March 2022

Excellent

5
Easy to use. Helpful. Quick and efficient Reviewed on: 18th March 2022

To the point

5
The process was straightforward and didn't take much time. Query resolved simply Reviewed on: 18th March 2022

Easy and quick help, very good service level

4
Good service, every effective, need to choose the right option then all clear and easy, get an answer quickly Reviewed on: 18th March 2022

Needed help to find out my account details

5
So I needed help to find out my account number because I didn't know until I came across Cora it helped me quite alot. Reviewed on: 18th March 2022

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