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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very easy to deal with

5
I found it very easy to complete the change of business name, thankyou Reviewed on: 18th March 2022
Colin Doughty's avatar
Colin Doughty

Very fast

5
Very helpful and efficient I was only just typing a question when I was getting answers before I finished typing Reviewed on: 18th March 2022
Stuart Neill's avatar
Stuart Neill

brilliant service

5
very helpful with the service today Reviewed on: 18th March 2022
powico@icloud.com's avatar
[email protected]

very help full

5
nice guidance was given to me. Reviewed on: 18th March 2022
shamsi's avatar
shamsi

Great help from Cora

5
Straight forward assistance Excellent Reviewed on: 18th March 2022
Kevin Chin's avatar
Kevin Chin

lost Nat West Debit Card

5
she was sympathetic quick and kind. Reviewed on: 18th March 2022
Mrs Joyce Phoebe Martin's avatar
Mrs Joyce Phoebe Martin

Fantastic

5
Really helpful, very quick and easy to get through Reviewed on: 18th March 2022
Mark Kerry's avatar
Mark Kerry

AI at it's best

5
managed to get hold of all needed information with this amazing AI Reviewed on: 18th March 2022
Vadims Jakovenko's avatar
Vadims Jakovenko

Fantastic

5
Been a customer for 35 years, always good service Reviewed on: 18th March 2022
Tom Cunningham 's avatar
Tom Cunningham

Does what it says on the can

5
I needed a paper bank statement from my current account. Cora got that arranged for me in a matter of minutes, straightforward script, easy to follow, and job done (assuming the statement actually arrives!). Reviewed on: 18th March 2022
Colin Whyte's avatar
Colin Whyte

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