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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

brilliant service

5
very helpful with the service today Reviewed on: 18th March 2022

very help full

5
nice guidance was given to me. Reviewed on: 18th March 2022

Great help from Cora

5
Straight forward assistance Excellent Reviewed on: 18th March 2022

lost Nat West Debit Card

5
she was sympathetic quick and kind. Reviewed on: 18th March 2022

Fantastic

5
Really helpful, very quick and easy to get through Reviewed on: 18th March 2022

AI at it's best

5
managed to get hold of all needed information with this amazing AI Reviewed on: 18th March 2022

Fantastic

5
Been a customer for 35 years, always good service Reviewed on: 18th March 2022

Does what it says on the can

5
I needed a paper bank statement from my current account. Cora got that arranged for me in a matter of minutes, straightforward script, easy to follow, and job done (assuming the statement actually arrives!). Reviewed on: 18th March 2022

Very helpful

5
So quic easy and fast. Very impressive Reviewed on: 18th March 2022

Great help

4
Although a great instant help for reading was scrolling bit to fast, hence a less than full marks Reviewed on: 18th March 2022

Review NatWest Group - Cora: Digital assistant now

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