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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Service

5
Cora was very helpful in resolving my issue. Thank you Reviewed on: 18th March 2022
Barry Gilbert's avatar
Barry Gilbert

Great experience

5
Very quick and very easy, I would be happy to use again Reviewed on: 18th March 2022
Paul Walkinshaw's avatar
Paul Walkinshaw

Super fast service

5
Always answers quickly and right to the point,I just find it easier with Cora Reviewed on: 18th March 2022
danadanielaserban05@gmail.com's avatar
[email protected]

I enjoy working with Cora she helps me out a lot

5
Cora is a excellent helper and I’m sure other people think that too. :) Reviewed on: 18th March 2022
James King's avatar
James King

Hit and miss

3
Sometimes Cora is good, sometimes not so much Reviewed on: 18th March 2022
Neil Carter's avatar
Neil Carter

Great help when you need

5
Helped me straight away no problems Reviewed on: 18th March 2022
Paul McDonald's avatar
Paul McDonald

A nightmare

1
The most stupid and unreliable tool. Reviewed on: 18th March 2022
Isabelle & Hugh Blavier-Bennett's avatar
Isabelle & Hugh Blavier-Bennett

Amazing Cora

5
Very useful and easy to interact with Reviewed on: 18th March 2022
Dan Kesse's avatar
Dan Kesse

Superb app very easy to use and navigate

5
Very pleased with the app I use regularly. Reviewed on: 18th March 2022
G Jones's avatar
G Jones

Excellent response to query.

5
Needed help in getting around online banking. Question answered simply to suit my intellect! Reviewed on: 18th March 2022
Mary Pollard's avatar
Mary Pollard

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