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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Disappointing

2
When I try to implement instructions given, it simply fails - a total of 10 times! Reviewed on: 17th March 2022

Cora

5
Lovely experience very easy to use Reviewed on: 17th March 2022

Ease of use

5
Cora was helpful and easy to understand. Reviewed on: 17th March 2022

Great help

5
Directed me towards where I needed to go to do what I needed to do, with clear instructions. Reviewed on: 17th March 2022

Good Service

5
I found my experience easy and quick. Reviewed on: 17th March 2022

If you can word your query correctly shes great

4
Cora is very helpful if you word your query correctly or in the manner she understands. It can be a bit frustrating. Reviewed on: 17th March 2022

Cora Did The Job

4
This is the first time using Cora. After speaking on the phone and having the correct word(s) to type in, the process was straight forward and self explanetary Reviewed on: 17th March 2022

Fast and easy communication.

5
The communication is very easy and fast. If this is AI is in very high level. I'm impressed. Reviewed on: 17th March 2022

Fast efficient service

5
Isa renewal was done within a matter of minutes without having to go into a branch or wait on a phone call Reviewed on: 17th March 2022

Cora is perfect!

5
I definitely do recommend to use Cora services. Reviewed on: 17th March 2022

Review NatWest Group - Cora: Digital assistant now

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