NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great help

Directed me towards where I needed to go to do what I needed to do, with clear instructions. Reviewed on: 17th March 2022

Good Service

I found my experience easy and quick. Reviewed on: 17th March 2022

If you can word your query correctly shes great

Cora is very helpful if you word your query correctly or in the manner she understands. It can be a bit frustrating. Reviewed on: 17th March 2022

Cora Did The Job

This is the first time using Cora. After speaking on the phone and having the correct word(s) to type in, the process was straight forward and self explanetary Reviewed on: 17th March 2022