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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

The bot works!

5
For once a bot answered my query efficiently. Seem like AI has improved a lot since my last experience with other banks. Reviewed on: 17th March 2022
M's avatar
M

Helpful

5
Very helpful and easy to use. Being over 60 i find this app very good Reviewed on: 17th March 2022
jacquelineann57@icloud.com's avatar
[email protected]

Disappointing

2
When I try to implement instructions given, it simply fails - a total of 10 times! Reviewed on: 17th March 2022
Kieran Duignan's avatar
Kieran Duignan

Cora

5
Lovely experience very easy to use Reviewed on: 17th March 2022
Trudy Giddy's avatar
Trudy Giddy

Ease of use

5
Cora was helpful and easy to understand. Reviewed on: 17th March 2022
John Naish's avatar
John Naish

Great help

5
Directed me towards where I needed to go to do what I needed to do, with clear instructions. Reviewed on: 17th March 2022
Paul's avatar
Paul

Good Service

5
I found my experience easy and quick. Reviewed on: 17th March 2022
Helen's avatar
Helen

If you can word your query correctly shes great

4
Cora is very helpful if you word your query correctly or in the manner she understands. It can be a bit frustrating. Reviewed on: 17th March 2022
Sarah Stokoe's avatar
Sarah Stokoe

Cora Did The Job

4
This is the first time using Cora. After speaking on the phone and having the correct word(s) to type in, the process was straight forward and self explanetary Reviewed on: 17th March 2022
Jane Charlesworth's avatar
Jane Charlesworth

Fast and easy communication.

5
The communication is very easy and fast. If this is AI is in very high level. I'm impressed. Reviewed on: 17th March 2022
Dean Stoyanov's avatar
Dean Stoyanov

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