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NatWest Group - Cora: Digital Assistant reviews

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4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
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9%
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1%
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5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
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M P
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NatWest Group - Cora Digital Assistant reviews (6049)

Easy help

4
First time using online banking and it well I thought it was going to be daunting but it wasn’t the NatWest app is easy to use and the virtual assistant fantastic it picked up exactly where I was and what I was wanting to sort out and I’ve got to resolve it in under 30 seconds which is absolutely brilliant so I’m happy ecstatic actually is put my mind at ease so thank you very much Reviewed on: 17th March 2022
John Plevin's avatar
John Plevin

Great app..good service.

5
Great app, easy to use, fast service. Reviewed on: 17th March 2022
Barbara Saward's avatar
Barbara Saward

Cora

5
easy to use but you have to make sure you ask a question Cora understands:) Reviewed on: 17th March 2022
Mel Lennon's avatar
Mel Lennon

Always has an answer for me

5
Whenever I've used Cora its been quick and easy and has always answered my questioned or pointed me to someone who could Reviewed on: 17th March 2022
chris carter's avatar
chris carter

Easy friendly

5
Very good service easy to use and very helpful highly recommend Reviewed on: 17th March 2022
Nail townley 's avatar
Nail townley

Fast & precisely

5
I can contact the support at any time Reviewed on: 17th March 2022
Steven Ocampo's avatar
Steven Ocampo

So resourceful

5
This system is very easy to use and also offers agents who give great advice and help in any way you need so polite and helpful Reviewed on: 17th March 2022
Emanuela Senko's avatar
Emanuela Senko

Amazing help from cora

5
Has an amazing experience and sorted my query out quite fast Reviewed on: 17th March 2022
Narelle's avatar
Narelle

Fast and effective

5
First time I've used cora, but very effective in relation to my query - why a payment had been declined - issue is at retailers end. Card works fine on other websites so I just needed confirmation from rbs that retailer system is the issue as they'd told me it was my banks fault! (morrisons supermarket online) Reviewed on: 17th March 2022
Kath's avatar
Kath

Great banking experience

5
I have been with Natwest since 1967 which is a long time, always service has been excellent the people being the counters in branches have always been great, Of course since the enforced change to online banking things have changed however Cora is a great help especially to an 86 year old customer! Reviewed on: 17th March 2022
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john edwards

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