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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fast efficient service

5
Isa renewal was done within a matter of minutes without having to go into a branch or wait on a phone call Reviewed on: 17th March 2022
Clare McQuade's avatar
Clare McQuade

Cora is perfect!

5
I definitely do recommend to use Cora services. Reviewed on: 17th March 2022
Klara Niec's avatar
Klara Niec

Changed business name

5
Very good experience with the help I needed at the time Reviewed on: 17th March 2022
Patrick 's avatar
Patrick

EXCELLENT BANKING

5
ALWAYS HELPFUL WITH A PLEASANT MANNER AND GREAT ADVICE Reviewed on: 17th March 2022
John Miller's avatar
John Miller

Easy to deal with everyday banking issues

5
Fast and effective way to deal with banking. Thank you Reviewed on: 17th March 2022
Anonymous's avatar
Anonymous

EXCELLENT ONLINE SUPPORT

5
Cora is always happy to help and is a very useful tool to have access to Reviewed on: 17th March 2022
susan mcintosh's avatar
susan mcintosh

Quick Factual Response

5
Helpful & quick. Easy to operate with & found me relevant site Reviewed on: 17th March 2022
Andrew's avatar
Andrew

Did not answer my question

1
I just registered for a new account and had issues with the pop up of HooYu verification. I’ve asked how to resolve it and the answers were totally out of sink. Sadly on this occasion I’d not recommend Cora. A real person would be more effective Reviewed on: 17th March 2022
Emilia Miteva's avatar
Emilia Miteva

Very helpful

5
Easy to with, happy with my experience Reviewed on: 17th March 2022
tom Welch's avatar
tom Welch

clarity

5
quick and precise, well documented information Reviewed on: 17th March 2022
ELIAS RAMIA's avatar
ELIAS RAMIA

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