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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Changed business name

5
Very good experience with the help I needed at the time Reviewed on: 17th March 2022

EXCELLENT BANKING

5
ALWAYS HELPFUL WITH A PLEASANT MANNER AND GREAT ADVICE Reviewed on: 17th March 2022

Easy to deal with everyday banking issues

5
Fast and effective way to deal with banking. Thank you Reviewed on: 17th March 2022

EXCELLENT ONLINE SUPPORT

5
Cora is always happy to help and is a very useful tool to have access to Reviewed on: 17th March 2022

Quick Factual Response

5
Helpful & quick. Easy to operate with & found me relevant site Reviewed on: 17th March 2022

Did not answer my question

1
I just registered for a new account and had issues with the pop up of HooYu verification. I’ve asked how to resolve it and the answers were totally out of sink. Sadly on this occasion I’d not recommend Cora. A real person would be more effective Reviewed on: 17th March 2022

Very helpful

5
Easy to with, happy with my experience Reviewed on: 17th March 2022

clarity

5
quick and precise, well documented information Reviewed on: 17th March 2022

Very quick and easy to use

5
Excellent - wanted to stop a cheque and it was done in seconds Reviewed on: 17th March 2022

Great service

5
Quick and efficient, easy to follow Reviewed on: 17th March 2022

Review NatWest Group - Cora: Digital assistant now

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