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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

great information

5
easily explained my query, simple explanation about something I'm not very sure about. Reviewed on: 17th March 2022
jimr's avatar
jimr

Simple and helpful!

5
Very useful tool when you need a quick answer Reviewed on: 17th March 2022
T's avatar
T

Easy help

4
First time using online banking and it well I thought it was going to be daunting but it wasn’t the NatWest app is easy to use and the virtual assistant fantastic it picked up exactly where I was and what I was wanting to sort out and I’ve got to resolve it in under 30 seconds which is absolutely brilliant so I’m happy ecstatic actually is put my mind at ease so thank you very much Reviewed on: 17th March 2022
John Plevin's avatar
John Plevin

Great app..good service.

5
Great app, easy to use, fast service. Reviewed on: 17th March 2022
Barbara Saward's avatar
Barbara Saward

Cora

5
easy to use but you have to make sure you ask a question Cora understands:) Reviewed on: 17th March 2022
Mel Lennon's avatar
Mel Lennon

Always has an answer for me

5
Whenever I've used Cora its been quick and easy and has always answered my questioned or pointed me to someone who could Reviewed on: 17th March 2022
chris carter's avatar
chris carter

Easy friendly

5
Very good service easy to use and very helpful highly recommend Reviewed on: 17th March 2022
Nail townley 's avatar
Nail townley

Fast & precisely

5
I can contact the support at any time Reviewed on: 17th March 2022
Steven Ocampo's avatar
Steven Ocampo

So resourceful

5
This system is very easy to use and also offers agents who give great advice and help in any way you need so polite and helpful Reviewed on: 17th March 2022
Emanuela Senko's avatar
Emanuela Senko

Amazing help from cora

5
Has an amazing experience and sorted my query out quite fast Reviewed on: 17th March 2022
Narelle's avatar
Narelle

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