NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great app..good service.

Great app, easy to use, fast service. Reviewed on: 17th March 2022

Cora

easy to use but you have to make sure you ask a question Cora understands:) Reviewed on: 17th March 2022

Always has an answer for me

Whenever I've used Cora its been quick and easy and has always answered my questioned or pointed me to someone who could Reviewed on: 17th March 2022

Easy friendly

Very good service easy to use and very helpful highly recommend Reviewed on: 17th March 2022

Fast & precisely

I can contact the support at any time Reviewed on: 17th March 2022

So resourceful

This system is very easy to use and also offers agents who give great advice and help in any way you need so polite and helpful Reviewed on: 17th March 2022

Amazing help from cora

Has an amazing experience and sorted my query out quite fast Reviewed on: 17th March 2022

Fast and effective

First time I've used cora, but very effective in relation to my query - why a payment had been declined - issue is at retailers end. Card works fine on other websites so I just needed confirmation from rbs that retailer system is the issue as they'd told me it was my banks fault! (morrisons supermarket online) Reviewed on: 17th March 2022

Great banking experience

I have been with Natwest since 1967 which is a long time, always service has been excellent the people being the counters in branches have always been great, Of course since the enforced change to online banking things have changed however Cora is a great help especially to an 86 year old customer! Reviewed on: 17th March 2022