NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent, friendly service

Excellent, friendly and very helpful service. Reviewed on: 17th March 2022

Cheque book

I m very happy it's easy order the cheque book & answer the questions thanks Reviewed on: 17th March 2022

Made everything easy for an old man

A simple thing like changing an address made even easier Reviewed on: 17th March 2022

Excellent service

Absolutely perfect service with the agent during the online chat Reviewed on: 17th March 2022

Very easy to use

I used Cora to close a business account for a company in liquidation. It was probably the quickest and easiest account closure I have ever done Reviewed on: 17th March 2022

very good service

problem sorted very quickly and helpful Reviewed on: 17th March 2022

good

using Cora was quick and easy, was precise Reviewed on: 17th March 2022

Hopeless

Waste of time rubbish rubbish rubbish Reviewed on: 17th March 2022

Easy instructions

I needed to order a new debit card and Cora sent easy instructions on how I could do this using my mobile app. Very clear what to select Reviewed on: 17th March 2022