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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

So resourceful

5
This system is very easy to use and also offers agents who give great advice and help in any way you need so polite and helpful Reviewed on: 17th March 2022
Emanuela Senko's avatar
Emanuela Senko

Amazing help from cora

5
Has an amazing experience and sorted my query out quite fast Reviewed on: 17th March 2022
Narelle's avatar
Narelle

Fast and effective

5
First time I've used cora, but very effective in relation to my query - why a payment had been declined - issue is at retailers end. Card works fine on other websites so I just needed confirmation from rbs that retailer system is the issue as they'd told me it was my banks fault! (morrisons supermarket online) Reviewed on: 17th March 2022
Kath's avatar
Kath

Great banking experience

5
I have been with Natwest since 1967 which is a long time, always service has been excellent the people being the counters in branches have always been great, Of course since the enforced change to online banking things have changed however Cora is a great help especially to an 86 year old customer! Reviewed on: 17th March 2022
john edwards's avatar
john edwards

a debit replacement card hadnt arrive

5
Fast answers to solve this problem Reviewed on: 17th March 2022
Miloslav Votava's avatar
Miloslav Votava

Excellent, friendly service

5
Excellent, friendly and very helpful service. Reviewed on: 17th March 2022
Linda Gillespie's avatar
Linda Gillespie

Cheque book

5
I m very happy it's easy order the cheque book & answer the questions thanks Reviewed on: 17th March 2022
R3FL3X's avatar
R3FL3X

Made everything easy for an old man

5
A simple thing like changing an address made even easier Reviewed on: 17th March 2022
Richard Woolf's avatar
Richard Woolf

Excellent service

5
Absolutely perfect service with the agent during the online chat Reviewed on: 17th March 2022
Ron Hoon's avatar
Ron Hoon

Very easy to use

5
I used Cora to close a business account for a company in liquidation. It was probably the quickest and easiest account closure I have ever done Reviewed on: 17th March 2022
M Jardine's avatar
M Jardine

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