NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Rubbish customer service

Absolute rubbish complete and utter waste of time. Shame on Nat West and their lack of Vic’s toner care !!!!!!!) Reviewed on: 17th March 2022

Great customer service

Natwest team are always helpful and have the best banking customer service, also finding solutions to any problem. Reviewed on: 17th March 2022

Best bank!!

Natwest really are the best bank, they go the extra mile to make the business of banking that much easier, that make sense to me :-) Reviewed on: 17th March 2022