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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very good service

4
problem sorted very quickly and helpful Reviewed on: 17th March 2022
Brian Harriman's avatar
Brian Harriman

good

5
using Cora was quick and easy, was precise Reviewed on: 17th March 2022
malcommartin's avatar
malcommartin

Hopeless

1
Waste of time rubbish rubbish rubbish Reviewed on: 17th March 2022
DAVID LAIDLAW's avatar
DAVID LAIDLAW

Easy instructions

5
I needed to order a new debit card and Cora sent easy instructions on how I could do this using my mobile app. Very clear what to select Reviewed on: 17th March 2022
Julia Smithson's avatar
Julia Smithson

Quick and easy

5
A pleasure to use this service problem solved and quick to use Reviewed on: 17th March 2022
john.randall7@ntlworld.com's avatar
[email protected]

Rubbish customer service

1
Absolute rubbish complete and utter waste of time. Shame on Nat West and their lack of Vic’s toner care !!!!!!!) Reviewed on: 17th March 2022
lesley.bryan@ntlworld.com's avatar
[email protected]

Great customer service

5
Natwest team are always helpful and have the best banking customer service, also finding solutions to any problem. Reviewed on: 17th March 2022
Rlove's avatar
Rlove

Best bank!!

5
Natwest really are the best bank, they go the extra mile to make the business of banking that much easier, that make sense to me :-) Reviewed on: 17th March 2022
john legerton's avatar
john legerton

Good service

5
All worked well no problems easy to work Reviewed on: 17th March 2022
derek baynton's avatar
derek baynton

great service

5
quickly resolved and pleased with result Reviewed on: 17th March 2022
Helen Bradshaw's avatar
Helen Bradshaw

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