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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Hopeless

1
Waste of time rubbish rubbish rubbish Reviewed on: 17th March 2022

Easy instructions

5
I needed to order a new debit card and Cora sent easy instructions on how I could do this using my mobile app. Very clear what to select Reviewed on: 17th March 2022

Quick and easy

5
A pleasure to use this service problem solved and quick to use Reviewed on: 17th March 2022

Rubbish customer service

1
Absolute rubbish complete and utter waste of time. Shame on Nat West and their lack of Vic’s toner care !!!!!!!) Reviewed on: 17th March 2022

Great customer service

5
Natwest team are always helpful and have the best banking customer service, also finding solutions to any problem. Reviewed on: 17th March 2022

Best bank!!

5
Natwest really are the best bank, they go the extra mile to make the business of banking that much easier, that make sense to me :-) Reviewed on: 17th March 2022

Good service

5
All worked well no problems easy to work Reviewed on: 17th March 2022

great service

5
quickly resolved and pleased with result Reviewed on: 17th March 2022

Brilliant service

5
Very helpful and easy to deal with. Highly recommended. Reviewed on: 17th March 2022

cora is very helpful

4
when ever i have a question cora is always there to help me with it Reviewed on: 17th March 2022

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