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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent response and easy instructions.

5
I have just moved house and I neededto change my address. I did this via Cora in a metter of minutes. Reviewed on: 17th March 2022

Ordering paying in books

5
Fast and efficient service. Questions answered effectively. Reviewed on: 17th March 2022

Help with the pending transaction

5
Great really efficient and clear with answers to questions a great help Reviewed on: 17th March 2022

Amazing

5
Helps with anything needed, about the app, how to order a new bank card. Helps to give information on anything you need to with app and online service Reviewed on: 17th March 2022

Excellent customer service

5
I would definitely recommend nat west to anyone brilliant I've banked so long wilt them Reviewed on: 17th March 2022

Very helpful

5
I Reported an ATM transaction and received some advice. Reviewed on: 16th March 2022

I would tell everyone

5
Very happy with everything Cora Reviewed on: 16th March 2022

Quick and easy

4
Issue resolved in a matter of minutes, great customer service Reviewed on: 16th March 2022

Easy peasy

5
Easiest virtual chat I've ever used Reviewed on: 16th March 2022

Great online service

5
Fantastic service, highly recommended Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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