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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Brilliant service

5
Very helpful and easy to deal with. Highly recommended. Reviewed on: 17th March 2022
Chris Norman's avatar
Chris Norman

cora is very helpful

4
when ever i have a question cora is always there to help me with it Reviewed on: 17th March 2022
Maria's avatar
Maria

Excellent response and easy instructions.

5
I have just moved house and I neededto change my address. I did this via Cora in a metter of minutes. Reviewed on: 17th March 2022
Philip Clegg's avatar
Philip Clegg

Ordering paying in books

5
Fast and efficient service. Questions answered effectively. Reviewed on: 17th March 2022
Kate Davies's avatar
Kate Davies

Help with the pending transaction

5
Great really efficient and clear with answers to questions a great help Reviewed on: 17th March 2022
colettemkelly@hotmail.com's avatar
[email protected]

Amazing

5
Helps with anything needed, about the app, how to order a new bank card. Helps to give information on anything you need to with app and online service Reviewed on: 17th March 2022
Chelsi 's avatar
Chelsi

Excellent customer service

5
I would definitely recommend nat west to anyone brilliant I've banked so long wilt them Reviewed on: 17th March 2022
Martin Thomas's avatar
Martin Thomas

Very helpful

5
I Reported an ATM transaction and received some advice. Reviewed on: 16th March 2022
Edward Ellison's avatar
Edward Ellison

I would tell everyone

5
Very happy with everything Cora Reviewed on: 16th March 2022
Martin's avatar
Martin

Quick and easy

4
Issue resolved in a matter of minutes, great customer service Reviewed on: 16th March 2022
John Leach's avatar
John Leach

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