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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and useful

5
Got my answer quickly im happy with this service Reviewed on: 16th March 2022

Query re existing or new account

5
Escalated query which was promptly answered with follow up actions also provided Reviewed on: 16th March 2022

Helpful

5
Very helpful, and covers the options available to me, even though the transaction isn’t taking place until tomorrow. Reviewed on: 16th March 2022

Helpful

4
Easy to interact with and helpful Reviewed on: 16th March 2022

best assistant ever

4
Always get answered straight to the point. Reviewed on: 16th March 2022

Cora is a great Digital Assistant

5
Cora answers seamlessly. The whole chat was succinct and directly straight to the point. Reviewed on: 16th March 2022

great assistant

4
always helpful and answers to the point. Reviewed on: 16th March 2022

Always has the answers

5
Fast, efficient and completely accurate Reviewed on: 16th March 2022

Easy

5
It was an easy and quick process and I felt I was talking to a human Reviewed on: 16th March 2022

Great help

5
I have consulted Cora quite a few times with my queries and they have never failed to help me in some way. And they are very polite Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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