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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy peasy

5
Easiest virtual chat I've ever used Reviewed on: 16th March 2022
Ep's avatar
Ep

Great online service

5
Fantastic service, highly recommended Reviewed on: 16th March 2022
Liz's avatar
Liz

Quick and useful

5
Got my answer quickly im happy with this service Reviewed on: 16th March 2022
Roman's avatar
Roman

Query re existing or new account

5
Escalated query which was promptly answered with follow up actions also provided Reviewed on: 16th March 2022
Swanway's avatar
Swanway

Helpful

5
Very helpful, and covers the options available to me, even though the transaction isn’t taking place until tomorrow. Reviewed on: 16th March 2022
John Coe's avatar
John Coe

Helpful

4
Easy to interact with and helpful Reviewed on: 16th March 2022
Mark's avatar
Mark

best assistant ever

4
Always get answered straight to the point. Reviewed on: 16th March 2022
Smirf's avatar
Smirf

Cora is a great Digital Assistant

5
Cora answers seamlessly. The whole chat was succinct and directly straight to the point. Reviewed on: 16th March 2022
Ibidayo Akanji Orolade's avatar
Ibidayo Akanji Orolade

great assistant

4
always helpful and answers to the point. Reviewed on: 16th March 2022
Smirf's avatar
Smirf

Always has the answers

5
Fast, efficient and completely accurate Reviewed on: 16th March 2022
Dave Roberts's avatar
Dave Roberts

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