NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Change the address and statement

Ok ..veri useful and quick answer to my request Reviewed on: 16th March 2022

Recent question

Excellent thank you promptly dealt with efficiently Reviewed on: 16th March 2022

Impressed

Requested a new PIN. Problem resolved very quickly and easily Reviewed on: 16th March 2022

Great innovation

Very intuitive, communicates very well could feel like you are actually texting someone. Further upgrades should upgrade the AIs ability. Excellent Reviewed on: 16th March 2022

Extremely helpful

Confirmed my request immediately Reviewed on: 16th March 2022

Very helpful technical assistance

Very good sorting a gliche on my mobile app which worked after they sorted out for me Reviewed on: 16th March 2022

Great

Great online support , very easy to navigate Reviewed on: 16th March 2022

Nice and easy to get a quick answer to a simple question

I needed to increase my overdraft temporarily. Cora was great - pointed me at the place to apply, and made it simple to do so. Great! Reviewed on: 16th March 2022