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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy

5
It was an easy and quick process and I felt I was talking to a human Reviewed on: 16th March 2022
shirine's avatar
shirine

Great help

5
I have consulted Cora quite a few times with my queries and they have never failed to help me in some way. And they are very polite Reviewed on: 16th March 2022
mo9723@icloud.com's avatar
[email protected]

Always seems to work out exactly what I want

5
No idea how their AI works....... but it's brilliant! Reviewed on: 16th March 2022
Ray R's avatar
Ray R

Helpfulness

5
Anything I have asked cora has always been helpful and very prompt Reviewed on: 16th March 2022
Debbie 's avatar
Debbie

Great Service

5
It was very helpful and worked. When it had trouble, it gave me the option to enter details manually. Easy and straightforward. I feel like I sound like a bot, but for real, it works very nicely, thank you! Reviewed on: 16th March 2022
Leo Picchi's avatar
Leo Picchi

Change the address and statement

5
Ok ..veri useful and quick answer to my request Reviewed on: 16th March 2022
Vasile Lisacovschi's avatar
Vasile Lisacovschi

Recent question

5
Excellent thank you promptly dealt with efficiently Reviewed on: 16th March 2022
Sylvi's avatar
Sylvi

Impressed

5
Requested a new PIN. Problem resolved very quickly and easily Reviewed on: 16th March 2022
Charles Oliver's avatar
Charles Oliver

Great innovation

4
Very intuitive, communicates very well could feel like you are actually texting someone. Further upgrades should upgrade the AIs ability. Excellent Reviewed on: 16th March 2022
Stuart kelly guitar's avatar
Stuart kelly guitar

Extremely helpful

5
Confirmed my request immediately Reviewed on: 16th March 2022
Stephen 's avatar
Stephen

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