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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Always seems to work out exactly what I want

5
No idea how their AI works....... but it's brilliant! Reviewed on: 16th March 2022

Helpfulness

5
Anything I have asked cora has always been helpful and very prompt Reviewed on: 16th March 2022

Great Service

5
It was very helpful and worked. When it had trouble, it gave me the option to enter details manually. Easy and straightforward. I feel like I sound like a bot, but for real, it works very nicely, thank you! Reviewed on: 16th March 2022

Change the address and statement

5
Ok ..veri useful and quick answer to my request Reviewed on: 16th March 2022

Recent question

5
Excellent thank you promptly dealt with efficiently Reviewed on: 16th March 2022

Impressed

5
Requested a new PIN. Problem resolved very quickly and easily Reviewed on: 16th March 2022

Great innovation

4
Very intuitive, communicates very well could feel like you are actually texting someone. Further upgrades should upgrade the AIs ability. Excellent Reviewed on: 16th March 2022

Extremely helpful

5
Confirmed my request immediately Reviewed on: 16th March 2022

Very helpful technical assistance

5
Very good sorting a gliche on my mobile app which worked after they sorted out for me Reviewed on: 16th March 2022

Great

5
Great online support , very easy to navigate Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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