NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Quick and easy

My my query was answered and sorted very quick and it was easy to sort out. Reviewed on: 16th March 2022

reactivating an account

Cora was quick and understood exactly what I needed. Reviewed on: 16th March 2022

Satisfactory

Saitisfied. I was unable to continue without the proper documents Reviewed on: 16th March 2022

I'm not getting the answer I want, to log into my Rewards

As above. I 've got no advice about logging into Rewards. Reviewed on: 16th March 2022

CORA for PM...

So easy, direct, helpful and fast Reviewed on: 16th March 2022

Excellent and helpful

Great service and recommend so efficient and helpful Reviewed on: 16th March 2022

Excellence in customer support.

It's brilliant to have such high-quality instant support. It is a rare service. Well done and keep the superb work up. Reviewed on: 16th March 2022

Quickly resolved my issue

I was very pleased with how quickly my issue was resolved by Cora I was directed to the areas of the website I was having trouble finding on my own. Cora's instructions were clear and step by step so I could follow with ease and navigate the website. Great help today from Cora! Reviewed on: 16th March 2022