Write a review

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6048 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,048 reviews, last reviewed 10th Jul 2025

No new 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Just trying to order a replacementcard because... Just trying to order a replacement bank card because it expired and they didn’t send me a new one. I’m now three hours in and still no resolution with... Read more Reviewed on: 10th July 2025

Read all reviews Write a review

About this product

Review NatWest Group - Cora: Digital Assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Group - Cora Digital Assistant reviews (6048)

Helpful, to the point

Always been able to use Cora with no issues - due to working nights, it is convenient being 24/7 as I would usually miss a 9-5 contact. Reviewed on: 16th March 2022

Frequently unavailable.

Access to the 'Cora' facility is frequently unavailable and, in the absence of any other ready and efficient means of contacting NatWest for answers to queries, this is deeply frustrating and irritating. In short, very poor. Reviewed on: 16th March 2022

Card reader problem

My card reader gave Error with one debit card but ok with another. The problem card was fine in another bank’s reader. Cora suggested the problem might be the RBS reader’s batteries. It was. I replaced them and it works now. Reviewed on: 16th March 2022

Quick assistance

A very quick correspondence to update my ISA. Straight forward and straight talking. Reviewed on: 16th March 2022

Review

I like the live chat, although not particularly like the computerized option prefer to speak to a live agent Reviewed on: 16th March 2022

Easy, helpful, and always there

I love NatWest, been with them since I was 11 years old, and really enjoy how they've kept up with the times. The online banking app makes it fast and easy, and safe, to just do what I need to do at any time day or night. Reviewed on: 16th March 2022