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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful technical assistance

5
Very good sorting a gliche on my mobile app which worked after they sorted out for me Reviewed on: 16th March 2022

Great

5
Great online support , very easy to navigate Reviewed on: 16th March 2022

Nice and easy to get a quick answer to a simple question

5
I needed to increase my overdraft temporarily. Cora was great - pointed me at the place to apply, and made it simple to do so. Great! Reviewed on: 16th March 2022

fast and helpful

5
fast answers and good options to choose from. very helpful. Reviewed on: 16th March 2022

Wondering if a e mail was a scam regarding a standing order

5
Cora was very helpful with her advice. Reviewed on: 16th March 2022

Quick and easy

4
My my query was answered and sorted very quick and it was easy to sort out. Reviewed on: 16th March 2022

reactivating an account

5
Cora was quick and understood exactly what I needed. Reviewed on: 16th March 2022

Satisfactory

4
Saitisfied. I was unable to continue without the proper documents Reviewed on: 16th March 2022

I'm not getting the answer I want, to log into my Rewards

1
As above. I 've got no advice about logging into Rewards. Reviewed on: 16th March 2022

CORA for PM...

5
So easy, direct, helpful and fast Reviewed on: 16th March 2022

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