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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Nice and easy to get a quick answer to a simple question

5
I needed to increase my overdraft temporarily. Cora was great - pointed me at the place to apply, and made it simple to do so. Great! Reviewed on: 16th March 2022

fast and helpful

5
fast answers and good options to choose from. very helpful. Reviewed on: 16th March 2022

Wondering if a e mail was a scam regarding a standing order

5
Cora was very helpful with her advice. Reviewed on: 16th March 2022

Quick and easy

4
My my query was answered and sorted very quick and it was easy to sort out. Reviewed on: 16th March 2022

reactivating an account

5
Cora was quick and understood exactly what I needed. Reviewed on: 16th March 2022

Satisfactory

4
Saitisfied. I was unable to continue without the proper documents Reviewed on: 16th March 2022

I'm not getting the answer I want, to log into my Rewards

1
As above. I 've got no advice about logging into Rewards. Reviewed on: 16th March 2022

CORA for PM...

5
So easy, direct, helpful and fast Reviewed on: 16th March 2022

Excellent and helpful

5
Great service and recommend so efficient and helpful Reviewed on: 16th March 2022

Excellence in customer support.

5
It's brilliant to have such high-quality instant support. It is a rare service. Well done and keep the superb work up. Reviewed on: 16th March 2022

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