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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent and helpful

5
Great service and recommend so efficient and helpful Reviewed on: 16th March 2022
Allan Crowe's avatar
Allan Crowe

Excellence in customer support.

5
It's brilliant to have such high-quality instant support. It is a rare service. Well done and keep the superb work up. Reviewed on: 16th March 2022
Eddy Jackson's avatar
Eddy Jackson

Quickly resolved my issue

5
I was very pleased with how quickly my issue was resolved by Cora I was directed to the areas of the website I was having trouble finding on my own. Cora's instructions were clear and step by step so I could follow with ease and navigate the website. Great help today from Cora! Reviewed on: 16th March 2022
Hannah Roberts's avatar
Hannah Roberts

Quick and easy to use

5
Minutes to make a change. Could not have been easier Reviewed on: 16th March 2022
Patricia Powell's avatar
Patricia Powell

So Easy

5
Love Cora, she makes simple admin tasks that should be easy, easy. No more long unnecessary calls. I love it. Reviewed on: 16th March 2022
Ros Webb's avatar
Ros Webb

Helpful, to the point

5
Always been able to use Cora with no issues - due to working nights, it is convenient being 24/7 as I would usually miss a 9-5 contact. Reviewed on: 16th March 2022
Kerry Hewitt's avatar
Kerry Hewitt

Frequently unavailable.

1
Access to the 'Cora' facility is frequently unavailable and, in the absence of any other ready and efficient means of contacting NatWest for answers to queries, this is deeply frustrating and irritating. In short, very poor. Reviewed on: 16th March 2022
APH's avatar
APH

Card reader problem

4
My card reader gave Error with one debit card but ok with another. The problem card was fine in another bank’s reader. Cora suggested the problem might be the RBS reader’s batteries. It was. I replaced them and it works now. Reviewed on: 16th March 2022
Tom's avatar
Tom

Quick assistance

5
A very quick correspondence to update my ISA. Straight forward and straight talking. Reviewed on: 16th March 2022
fiona.ross4@icloud.com's avatar
[email protected]

Review

5
I like the live chat, although not particularly like the computerized option prefer to speak to a live agent Reviewed on: 16th March 2022
Shair lloyd 's avatar
Shair lloyd

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