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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy, helpful, and always there

5
I love NatWest, been with them since I was 11 years old, and really enjoy how they've kept up with the times. The online banking app makes it fast and easy, and safe, to just do what I need to do at any time day or night. Reviewed on: 16th March 2022
Helena Holrick's avatar
Helena Holrick

Alway happy to help

5
Easy, quick, solving, helpful. Always happy to help the customer in the quickest possible way. Reviewed on: 16th March 2022
Rocio Gomez's avatar
Rocio Gomez

SO EASY!!

5
EXCELLENT REALLY QUICK AND EASY TO USE. ALL QUESTIONS ANSWERED IMMEDIATELY. Reviewed on: 16th March 2022
Sue Green's avatar
Sue Green

Always helpful

4
Sometimes you just want to speak to a human being but Cora is the next best thing Reviewed on: 16th March 2022
Nikki Hurst's avatar
Nikki Hurst

Replacement card

5
Cora was extremely helpful very efficient Thank you Reviewed on: 16th March 2022
Kevin Donnelly's avatar
Kevin Donnelly

The best

5
Great Amazing! I really hope they get it because they deserve it Reviewed on: 16th March 2022
Jason Martin's avatar
Jason Martin

CORA Assistant

5
RBS digital banking assistant is great and extremely easy to use Reviewed on: 16th March 2022
Loraine Barr's avatar
Loraine Barr

Very satisfactory resolution

5
The interaction was relevant, speedy and security-driven Reviewed on: 16th March 2022
roger_h_grant@hotmail.com's avatar
[email protected]

Great service

5
Fast and efficient service from Cora. Reviewed on: 16th March 2022
Pho's avatar
Pho

Quick fire reply

4
Easy to use, straight forward answers, let's you know the answers to your questions quickly Reviewed on: 16th March 2022
Linda's avatar
Linda

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