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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

SO EASY!!

5
EXCELLENT REALLY QUICK AND EASY TO USE. ALL QUESTIONS ANSWERED IMMEDIATELY. Reviewed on: 16th March 2022

Always helpful

4
Sometimes you just want to speak to a human being but Cora is the next best thing Reviewed on: 16th March 2022

Replacement card

5
Cora was extremely helpful very efficient Thank you Reviewed on: 16th March 2022

The best

5
Great Amazing! I really hope they get it because they deserve it Reviewed on: 16th March 2022

CORA Assistant

5
RBS digital banking assistant is great and extremely easy to use Reviewed on: 16th March 2022

Very satisfactory resolution

5
The interaction was relevant, speedy and security-driven Reviewed on: 16th March 2022

Great service

5
Fast and efficient service from Cora. Reviewed on: 16th March 2022

Quick fire reply

4
Easy to use, straight forward answers, let's you know the answers to your questions quickly Reviewed on: 16th March 2022

Great service

5
Got all the answers and advice needed to complete my task Reviewed on: 16th March 2022

Excellent service

5
Helped me out quickly and efficiently Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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