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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Forgotten pin

5
Very quick and easy, stress free Reviewed on: 16th March 2022

Helpful

5
I asked Cora how to pay in a cheque and was very helpful Reviewed on: 16th March 2022

Fast track transfer

5
I was amazed at how quick and efficient Cora was at helping me with my transfer query Reviewed on: 16th March 2022

Good service

5
Good to be able to carry out transactions via the APP Reviewed on: 16th March 2022

Remote help now that so many branches have closed

5
The Cora access does help to fill the gap created by the closure of local high street branches of our UK Banks Reviewed on: 16th March 2022

Not helpful when asked to mail me a new cheque book

3
To few options, Cora unable to get my details and response upon my request Reviewed on: 16th March 2022

She's ace our Cora

5
Always there and has a very good explanation of your query. Reviewed on: 16th March 2022

An excellent and simple service

5
Prompt response, clear communication instructions and speedy follow up action Reviewed on: 16th March 2022

Great system

5
Fab online chat system to avoid long holds on calls or visiting a branch - works great Reviewed on: 16th March 2022

Very helpful

5
Very helpful and has accurate info and get to point and helps you Reviewed on: 16th March 2022

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