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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great service

5
Got all the answers and advice needed to complete my task Reviewed on: 16th March 2022
Chris Farr's avatar
Chris Farr

Excellent service

5
Helped me out quickly and efficiently Reviewed on: 16th March 2022
Valerie Jammet's avatar
Valerie Jammet

Forgotten pin

5
Very quick and easy, stress free Reviewed on: 16th March 2022
Jane's avatar
Jane

Helpful

5
I asked Cora how to pay in a cheque and was very helpful Reviewed on: 16th March 2022
chris elliott's avatar
chris elliott

Fast track transfer

5
I was amazed at how quick and efficient Cora was at helping me with my transfer query Reviewed on: 16th March 2022
Alexander Campbell's avatar
Alexander Campbell

Good service

5
Good to be able to carry out transactions via the APP Reviewed on: 16th March 2022
Graeme Darkes's avatar
Graeme Darkes

Remote help now that so many branches have closed

5
The Cora access does help to fill the gap created by the closure of local high street branches of our UK Banks Reviewed on: 16th March 2022
johnrose1941@icloud.com's avatar
[email protected]

Not helpful when asked to mail me a new cheque book

3
To few options, Cora unable to get my details and response upon my request Reviewed on: 16th March 2022
Wolf S. Bruer's avatar
Wolf S. Bruer

She's ace our Cora

5
Always there and has a very good explanation of your query. Reviewed on: 16th March 2022
Jillian Barnett's avatar
Jillian Barnett

An excellent and simple service

5
Prompt response, clear communication instructions and speedy follow up action Reviewed on: 16th March 2022
John Hare's avatar
John Hare

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