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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great system

5
Fab online chat system to avoid long holds on calls or visiting a branch - works great Reviewed on: 16th March 2022

Very helpful

5
Very helpful and has accurate info and get to point and helps you Reviewed on: 16th March 2022

Excellent service

5
Easy to use , no queuing and did what I wanted it to do. Reviewed on: 16th March 2022

Cora

4
Cora was quick and efficient, did everything that was requested. Reviewed on: 16th March 2022

Very easy

5
Very quick and easy to use with clear instructions Reviewed on: 16th March 2022

Happy

5
I'm happy with Natwest as my Bank Reviewed on: 16th March 2022

Received Help in no time

5
Simple and straight to the point Reviewed on: 16th March 2022

Wow so easy quick and straight faward

5
Amazing. So clever. So don't mumble on bout weather and if I enjoy tea Reviewed on: 16th March 2022

Efficient and speedy .

5
Updated ny ISA in a matter of seconds . Very impressive Reviewed on: 16th March 2022

Cora

5
Great assistance. I will always use Cora first instance. Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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