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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Fine

4
No problems.with Cora. Please can I switch now. Reviewed on: 16th March 2022

Great experience

5
Very easy to use, was excellent and quick Reviewed on: 16th March 2022

Cora service on NatWest Website

5
Extremely quick and user friendly Reviewed on: 16th March 2022

Excellent

5
Very helpful and easy to use. Would certainly recommend Reviewed on: 16th March 2022

Great help

5
The bank that understand and helps Reviewed on: 16th March 2022

Online human

4
I do prefer human to human contact being of a certain generation not skilful with the internet but have found Cora one of the better online avatars available. Reviewed on: 16th March 2022

Easy and time saving

5
Cora is a great service. It helps you out by giving direct links to the pages you need to complete your request, or if it can’t help you, gives you the correct number for customer service. It saves such a lot of time. Reviewed on: 16th March 2022

I found she was very helpful

5
I was able to do what I was trying to do with her help she was very polite. Reviewed on: 16th March 2022

No problems

5
Works well, probably the next best thing to talking to someone. Reviewed on: 16th March 2022

online banking help

5
it was a great experience. i got every help that i needed. Reviewed on: 16th March 2022

Review NatWest Group - Cora: Digital assistant now

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