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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very easy to get answer to a specific question

5
Very easy to get answer to a specific question Reviewed on: 16th March 2022
Kevin Phillips's avatar
Kevin Phillips

Helpful tech

4
First time using Cora, and I must admit I'm impressed. I've been able to sort out my accounts without having to call. Easy to use, clear, straight forward and helpful. Reviewed on: 16th March 2022
Prema Sums's avatar
Prema Sums

Fine

4
No problems.with Cora. Please can I switch now. Reviewed on: 16th March 2022
Stephen Gammond's avatar
Stephen Gammond

Great experience

5
Very easy to use, was excellent and quick Reviewed on: 16th March 2022
Peter Lycett's avatar
Peter Lycett

Cora service on NatWest Website

5
Extremely quick and user friendly Reviewed on: 16th March 2022
Lorna hill's avatar
Lorna hill

Excellent

5
Very helpful and easy to use. Would certainly recommend Reviewed on: 16th March 2022
Steve Whittaker's avatar
Steve Whittaker

Great help

5
The bank that understand and helps Reviewed on: 16th March 2022
Tony constant's avatar
Tony constant

Online human

4
I do prefer human to human contact being of a certain generation not skilful with the internet but have found Cora one of the better online avatars available. Reviewed on: 16th March 2022
sharmini's avatar
sharmini

Easy and time saving

5
Cora is a great service. It helps you out by giving direct links to the pages you need to complete your request, or if it can’t help you, gives you the correct number for customer service. It saves such a lot of time. Reviewed on: 16th March 2022
Joanne's avatar
Joanne

I found she was very helpful

5
I was able to do what I was trying to do with her help she was very polite. Reviewed on: 16th March 2022
joan morrison's avatar
joan morrison

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