NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent

Very helpful and easy to use. Would certainly recommend Reviewed on: 16th March 2022

Great help

The bank that understand and helps Reviewed on: 16th March 2022

Online human

I do prefer human to human contact being of a certain generation not skilful with the internet but have found Cora one of the better online avatars available. Reviewed on: 16th March 2022

Easy and time saving

Cora is a great service. It helps you out by giving direct links to the pages you need to complete your request, or if it can’t help you, gives you the correct number for customer service. It saves such a lot of time. Reviewed on: 16th March 2022