Paid advertisement
Smart Money People Logo

NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Pin forgotten

5
Quick service the issue is solved quickly Reviewed on: 16th March 2022

Best bank I have been with

5
Always helpfully and happy to help with any enquiry I may have Reviewed on: 16th March 2022

Helpful

4
Will wait and see if it is resolved tomorrow Reviewed on: 16th March 2022

Fantastic service

5
Very easy to use as a “first timer” Reviewed on: 16th March 2022

Quick, simple and effective

5
I forgot my pin for my debit card and in a few minutes was able to converse with Cora to get my pin sent to me in a matter of days!! Reviewed on: 15th March 2022

Brilliant

5
I love cora as it can help with most situations Reviewed on: 15th March 2022

Excellent

5
I found it easy to change a few personal details. Quick and efficient service. Thank you. Reviewed on: 15th March 2022

Great

5
Good partnership and great service Reviewed on: 15th March 2022

Quick and easy

5
Wanted to change my address and it was quick and straightforward Reviewed on: 15th March 2022

Gets there in the end

4
Can take a while but you do get there in the end but Cora is quick Reviewed on: 15th March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs