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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

No problems

5
Works well, probably the next best thing to talking to someone. Reviewed on: 16th March 2022
Poppy Hartley Fisher's avatar
Poppy Hartley Fisher

online banking help

5
it was a great experience. i got every help that i needed. Reviewed on: 16th March 2022
Victoria Anthony's avatar
Victoria Anthony

Pin forgotten

5
Quick service the issue is solved quickly Reviewed on: 16th March 2022
Feyza Ulker's avatar
Feyza Ulker

Best bank I have been with

5
Always helpfully and happy to help with any enquiry I may have Reviewed on: 16th March 2022
rebecca sady's avatar
rebecca sady

Helpful

4
Will wait and see if it is resolved tomorrow Reviewed on: 16th March 2022
Robert Webster's avatar
Robert Webster

Fantastic service

5
Very easy to use as a “first timer” Reviewed on: 16th March 2022
Nick Bailey's avatar
Nick Bailey

Quick, simple and effective

5
I forgot my pin for my debit card and in a few minutes was able to converse with Cora to get my pin sent to me in a matter of days!! Reviewed on: 15th March 2022
Adonell Mensah's avatar
Adonell Mensah

Brilliant

5
I love cora as it can help with most situations Reviewed on: 15th March 2022
Rebecca Edge's avatar
Rebecca Edge

Excellent

5
I found it easy to change a few personal details. Quick and efficient service. Thank you. Reviewed on: 15th March 2022
Maria's avatar
Maria

Great

5
Good partnership and great service Reviewed on: 15th March 2022
Andrei Tamas's avatar
Andrei Tamas

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