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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
Wanted to change my address and it was quick and straightforward Reviewed on: 15th March 2022
Bernadette 's avatar
Bernadette

Gets there in the end

4
Can take a while but you do get there in the end but Cora is quick Reviewed on: 15th March 2022
kent bakdwin 's avatar
kent bakdwin

Very informative

5
Very informative and helpful answered my question quickly and thoroughly appreciate it Reviewed on: 15th March 2022
Libby McKernan's avatar
Libby McKernan

Perfect response

5
I asked how to change my address and was given exact instructions Reviewed on: 15th March 2022
Buffy Iles's avatar
Buffy Iles

Very easy to use

5
Needed to register cards for an overseas trip Reviewed on: 15th March 2022
Terry Gawler's avatar
Terry Gawler

International transfer

5
A bit confusing as I didn’t have both screen and advise at hand but happy the transfer is possible and it’s free of charge. Reviewed on: 15th March 2022
Mariella Chen 's avatar
Mariella Chen

Quick and efficient

5
I needed a bank statement sent to my address and Cora helped me order it within 2 minutes! Stress-free and easy to use. Reviewed on: 15th March 2022
Shea's avatar
Shea

Excellent automation

4
Cuts out the middle man - fab service! Reviewed on: 15th March 2022
Jamie Williams's avatar
Jamie Williams

fast and easy

5
I was safely able to change my address with ease. Love the simplicity 5* Reviewed on: 15th March 2022
Anonymous's avatar
Anonymous

SO Simple

5
Well structured, simple questions and well listed answers ... couldnt have been easier Reviewed on: 15th March 2022
Steve Parnell's avatar
Steve Parnell

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