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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very informative

5
Very informative and helpful answered my question quickly and thoroughly appreciate it Reviewed on: 15th March 2022

Perfect response

5
I asked how to change my address and was given exact instructions Reviewed on: 15th March 2022

Very easy to use

5
Needed to register cards for an overseas trip Reviewed on: 15th March 2022

International transfer

5
A bit confusing as I didn’t have both screen and advise at hand but happy the transfer is possible and it’s free of charge. Reviewed on: 15th March 2022

Quick and efficient

5
I needed a bank statement sent to my address and Cora helped me order it within 2 minutes! Stress-free and easy to use. Reviewed on: 15th March 2022

Excellent automation

4
Cuts out the middle man - fab service! Reviewed on: 15th March 2022

fast and easy

5
I was safely able to change my address with ease. Love the simplicity 5* Reviewed on: 15th March 2022

SO Simple

5
Well structured, simple questions and well listed answers ... couldnt have been easier Reviewed on: 15th March 2022

Customers come first

5
Brilliant customer service care Reviewed on: 15th March 2022

simple, accurate

5
I have used many "helpers" but Cora has been hassle free and always found an answer for me Reviewed on: 15th March 2022

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