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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very gelpful

5
And Answered to my questions and felt satisfied Reviewed on: 15th March 2022

Pending Transaction

4
A hotel put an amount on hold when I checked in when I checked out I paid with a different card, the hold is still showing as pending, using Cora I was able to find out that international pending transactions such as Hilda can take up to 14 days to be released Reviewed on: 15th March 2022

VERY EAS TO USE SERVICE

5
I AM VERY HAPPY HOW SIMPLE THIS SERVICE WAS TO USE. Reviewed on: 15th March 2022

Smooth

5
Fast and efficient with all the right questions Reviewed on: 15th March 2022

Efficient switch so far

5
Efficient switch so far with good communication Reviewed on: 15th March 2022

Result!

4
Quick and easy resolution to my query! Reviewed on: 15th March 2022

Quick efficient

4
Efficient helpful, quick, straight to the point. Reviewed on: 15th March 2022

Great help

5
Very quick and efficient very handy for quick info needed yes happy with my result will use again thankyou so much indeed highly appreciated Reviewed on: 15th March 2022

allways there when needed

5
at least you can talk with cora not on your own Reviewed on: 15th March 2022

Transaction issue

5
Reassurance given After texting WhatsApp Website Phone call Reviewed on: 15th March 2022

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