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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Customers come first

5
Brilliant customer service care Reviewed on: 15th March 2022
Janell Noon's avatar
Janell Noon

simple, accurate

5
I have used many "helpers" but Cora has been hassle free and always found an answer for me Reviewed on: 15th March 2022
Don t's avatar
Don t

Very gelpful

5
And Answered to my questions and felt satisfied Reviewed on: 15th March 2022
Margaret Sideras's avatar
Margaret Sideras

Pending Transaction

4
A hotel put an amount on hold when I checked in when I checked out I paid with a different card, the hold is still showing as pending, using Cora I was able to find out that international pending transactions such as Hilda can take up to 14 days to be released Reviewed on: 15th March 2022
Sonya's avatar
Sonya

VERY EAS TO USE SERVICE

5
I AM VERY HAPPY HOW SIMPLE THIS SERVICE WAS TO USE. Reviewed on: 15th March 2022
shaun sadler's avatar
shaun sadler

Smooth

5
Fast and efficient with all the right questions Reviewed on: 15th March 2022
Derek Homer's avatar
Derek Homer

Efficient switch so far

5
Efficient switch so far with good communication Reviewed on: 15th March 2022
John Goodman's avatar
John Goodman

Result!

4
Quick and easy resolution to my query! Reviewed on: 15th March 2022
MdS's avatar
MdS

Quick efficient

4
Efficient helpful, quick, straight to the point. Reviewed on: 15th March 2022
Jackie Forrester's avatar
Jackie Forrester

Great help

5
Very quick and efficient very handy for quick info needed yes happy with my result will use again thankyou so much indeed highly appreciated Reviewed on: 15th March 2022
mushkimushki@outlook.com's avatar
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