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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

allways there when needed

5
at least you can talk with cora not on your own Reviewed on: 15th March 2022
john bryan jackson's avatar
john bryan jackson

Transaction issue

5
Reassurance given After texting WhatsApp Website Phone call Reviewed on: 15th March 2022
Regina calaca's avatar
Regina calaca

Great Cora

5
Quick access to the info I needed Reviewed on: 15th March 2022
Chris's avatar
Chris

nat west help section

5
I got all the questions answered immediately and I am pleased with the service Reviewed on: 15th March 2022
kishor mehta's avatar
kishor mehta

Easy, extremely quick and responsive

4
No hassle straight to the point.. marvellous. Reviewed on: 15th March 2022
Dwain Gordon's avatar
Dwain Gordon

Change of Address - Quick and Precise

5
Very helpful, warm and informative. Reviewed on: 15th March 2022
Limahl Germain's avatar
Limahl Germain

Quick, easy, available

5
Cora makes it incredibly easy to get small things sorted quickly but also passes on information if more help is needed. Much better than sitting on a call! Reviewed on: 15th March 2022
Angela Proctor's avatar
Angela Proctor

straightforward

5
Once you get the hang of it, the app is all quite easy to follow. Reviewed on: 15th March 2022
Karen McCuaig Macdonald's avatar
Karen McCuaig Macdonald

On-line banking

5
Cora was very helpful with solving my problem Reviewed on: 15th March 2022
Violet 's avatar
Violet

Easily reactivate an ISA in less that 2 mins

5
Such an easy way to reactivate an account in less than 2 minutes without trailing through loads of security questions. Everything to hand on the APP Reviewed on: 15th March 2022
Darcey's avatar
Darcey

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