NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Change of Address - Quick and Precise

Very helpful, warm and informative. Reviewed on: 15th March 2022

Quick, easy, available

Cora makes it incredibly easy to get small things sorted quickly but also passes on information if more help is needed. Much better than sitting on a call! Reviewed on: 15th March 2022

straightforward

Once you get the hang of it, the app is all quite easy to follow. Reviewed on: 15th March 2022

On-line banking

Cora was very helpful with solving my problem Reviewed on: 15th March 2022

Easily reactivate an ISA in less that 2 mins

Such an easy way to reactivate an account in less than 2 minutes without trailing through loads of security questions. Everything to hand on the APP Reviewed on: 15th March 2022