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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Help

3
Trying to switch accounts Quite difficult to find where to start Reviewed on: 15th March 2022

Excellent

5
No problems straight answers very helpful would recommend to my family and friends no problem Reviewed on: 15th March 2022

Support in changing address

5
Very helpful and straight forward Reviewed on: 15th March 2022

Easy and simple.

5
The digital assistant is very effective and quick. Reviewed on: 15th March 2022

Very quick and intelligent!

5
Very impressed. Cora is very intelligent, easy to use and quick. Thank you I am very impressed Reviewed on: 15th March 2022

Very good

5
She is a Very helpful agent and very kind Reviewed on: 15th March 2022

The rise of the robots!

5
Brilliant service - changed my address in less time than it took to write this review! Reviewed on: 15th March 2022

Order new card

5
Fast and easy method of conversation Reviewed on: 15th March 2022

Simple and effective as it should be

5
Always had a great experience with the natwest app Reviewed on: 15th March 2022

Easy peasy!

4
Change of address - simple, quick and so much better than hanging on hold. Reviewed on: 15th March 2022

Review NatWest Group - Cora: Digital assistant now

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