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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent service

5
On point with answers, easy to understand and clear. Great that the chat stays on the page as you follow the instructions Reviewed on: 15th March 2022
NBegum's avatar
NBegum

how to deposit a cheque using my mobile app

5
Very speedy and accurate response easy to follow Reviewed on: 15th March 2022
H Wright's avatar
H Wright

Service was excellent...

5
I was amazed how efficient and promptly the is. Reviewed on: 15th March 2022
Asley Sampson's avatar
Asley Sampson

Quick helpful

5
Shes quick with reponses the vhat stays there so you dobt lose it Reviewed on: 15th March 2022
Candace's avatar
Candace

Cora was very helpful

5
Cora helped me with everything I needed. Reviewed on: 15th March 2022
Adam Glenn's avatar
Adam Glenn

Extremely fast

5
Got the response very quickly and to the point Reviewed on: 15th March 2022
Nilmini Munasinghe's avatar
Nilmini Munasinghe

Yes

5
Good help and easy to use thank you for great help Reviewed on: 15th March 2022
Ibrahim soultan 's avatar
Ibrahim soultan

Helpful with simple issues

4
Cora is helpful with simple issues and can point you in the right direction. Sometimes you do need to speak to an agent however for simple issues if you use what I would call ‘buzz’ words. She can give you options to choose from. Helpful overall Reviewed on: 15th March 2022
Missie's avatar
Missie

Quick responses

5
Needed information. Received prompt reply. Given options to chose from. All relevant information given. Site easy to use and understand. Reviewed on: 15th March 2022
Christine 's avatar
Christine

User friendly

5
Easy to use, Cora guides you well and directs you to the right place to get more help Reviewed on: 15th March 2022
Rosie Bateson 's avatar
Rosie Bateson

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