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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Helpful with simple issues

4
Cora is helpful with simple issues and can point you in the right direction. Sometimes you do need to speak to an agent however for simple issues if you use what I would call ‘buzz’ words. She can give you options to choose from. Helpful overall Reviewed on: 15th March 2022

Quick responses

5
Needed information. Received prompt reply. Given options to chose from. All relevant information given. Site easy to use and understand. Reviewed on: 15th March 2022

User friendly

5
Easy to use, Cora guides you well and directs you to the right place to get more help Reviewed on: 15th March 2022

Awesome

5
Solved my problem in no time.very happy Reviewed on: 14th March 2022

Quick and efficient

5
Problem was solved quickly and efficiently, very happy Reviewed on: 14th March 2022

Loans UK

5
I applied for a loan on Facebook but I think I have been scammed to the tune of £500 Reviewed on: 14th March 2022

Very quick response

5
Easy to follow instructions, with no time out limit Reviewed on: 14th March 2022

She is the best

5
She helped me alot because it was my first time Reviewed on: 14th March 2022

excellent, fast, to the point - no fucking piped music waiting for an operator

5
excellent, fast, to the point - no fucking piped music waiting for an operator Reviewed on: 14th March 2022

Fabulous service

5
I find Cora an amazing tool it’s simple and easy , as well as very quick in responses Reviewed on: 14th March 2022

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