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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent service

5
Quick and easy explanation for my problem Reviewed on: 14th March 2022

Cora provides immediate, clear, actionable advice

5
i was seeking assistance in applying for a loan. I had spent half an hour trying to obtain information from another bank website. Cora gave me the information I was looking for in a matter of minutes. Reviewed on: 14th March 2022

Very straightforward and easy to follow

5
Cora asked me only those things she needed to know and provided the required responses in a simple format - a seamless procedure Reviewed on: 14th March 2022

simple to use and quick response to any query

5
I have used cora twice both times it has enabled me to carry out tasks which I normally would have struggled to do. It provides simple instructions that are easy to follow whatever your computer skills are. Reviewed on: 14th March 2022

Statement finder

5
Very helpful quick and easy will definitely be using again Reviewed on: 14th March 2022

Excellent!!

5
Quick and easy to use! Saved a trip to my local branch! Reviewed on: 14th March 2022

Quick and helpful service

5
Made it really simple for me thanks Reviewed on: 14th March 2022

Helpful

5
Very helpful and patient and that I really admire Reviewed on: 14th March 2022

Order a cheque book

5
Quick response to my problem and explained everything exactly Reviewed on: 14th March 2022

Quick and easy

5
Needed to know account details and got it answered quicker by CORA very pleased with fast response. Reviewed on: 14th March 2022

Review NatWest Group - Cora: Digital assistant now

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