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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

excellent, fast, to the point - no fucking piped music waiting for an operator

5
excellent, fast, to the point - no fucking piped music waiting for an operator Reviewed on: 14th March 2022
Andy Black's avatar
Andy Black

Fabulous service

5
I find Cora an amazing tool it’s simple and easy , as well as very quick in responses Reviewed on: 14th March 2022
Colette Rusher's avatar
Colette Rusher

Excellent service

5
Quick and easy explanation for my problem Reviewed on: 14th March 2022
steve carrington's avatar
steve carrington

Cora provides immediate, clear, actionable advice

5
i was seeking assistance in applying for a loan. I had spent half an hour trying to obtain information from another bank website. Cora gave me the information I was looking for in a matter of minutes. Reviewed on: 14th March 2022
Julian Allitt's avatar
Julian Allitt

Very straightforward and easy to follow

5
Cora asked me only those things she needed to know and provided the required responses in a simple format - a seamless procedure Reviewed on: 14th March 2022
Sonya Patel's avatar
Sonya Patel

simple to use and quick response to any query

5
I have used cora twice both times it has enabled me to carry out tasks which I normally would have struggled to do. It provides simple instructions that are easy to follow whatever your computer skills are. Reviewed on: 14th March 2022
Rose's avatar
Rose

Statement finder

5
Very helpful quick and easy will definitely be using again Reviewed on: 14th March 2022
Kenneth's avatar
Kenneth

Excellent!!

5
Quick and easy to use! Saved a trip to my local branch! Reviewed on: 14th March 2022
BO55 L4DY's avatar
BO55 L4DY

Quick and helpful service

5
Made it really simple for me thanks Reviewed on: 14th March 2022
Nick Kenton's avatar
Nick Kenton

Helpful

5
Very helpful and patient and that I really admire Reviewed on: 14th March 2022
Folake Bakare's avatar
Folake Bakare

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