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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Payment qeerie

5
Very helpful got to the bottom of my questions Reviewed on: 14th March 2022

Pleasant polite and helpful

5
The agent was super quick found a solution immediately,and left me feeling I had their full attention. Reviewed on: 14th March 2022

Always helps!

5
I am always satisfied with using Cora - it is quick, efficient and smart. I've never had a bad experience. Reviewed on: 14th March 2022

Great

5
Helpful feature, gave me the answer I needed Reviewed on: 14th March 2022

Great and efficient service

5
The support was directed to what I needed help with. It was very efficient and done quickly. Reviewed on: 14th March 2022

EASY

5
EASY SIMPLE AND EFFICIENT - NOTHING FANCY SHE DOES WHAT IT SAYS ON THE TIN Reviewed on: 14th March 2022

Cora / NatWest VA

5
It is very rare that Cora is not able to help me with my queries. This intimates that the system has been well set up and has considered many variations/options etc. I appreciate it. Reviewed on: 14th March 2022

Good tool

5
It was a very easy to use banking tool that gives results quickly and efficiently without having to visit a branch. Well done. Reviewed on: 14th March 2022

Amazing online service and support

5
So quick an easy and most of all Cora was clear Reviewed on: 14th March 2022

Easiest way to get my banking needs done!

5
So easy to take a complicated issue into a simple solution! Reviewed on: 14th March 2022

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