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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Order a cheque book

5
Quick response to my problem and explained everything exactly Reviewed on: 14th March 2022
Ian Peacock's avatar
Ian Peacock

Quick and easy

5
Needed to know account details and got it answered quicker by CORA very pleased with fast response. Reviewed on: 14th March 2022
Barry Reddington's avatar
Barry Reddington

Payment qeerie

5
Very helpful got to the bottom of my questions Reviewed on: 14th March 2022
Margaret's avatar
Margaret

Pleasant polite and helpful

5
The agent was super quick found a solution immediately,and left me feeling I had their full attention. Reviewed on: 14th March 2022
Cora's avatar
Cora

Always helps!

5
I am always satisfied with using Cora - it is quick, efficient and smart. I've never had a bad experience. Reviewed on: 14th March 2022
emma abbey's avatar
emma abbey

Great

5
Helpful feature, gave me the answer I needed Reviewed on: 14th March 2022
Jadyn's avatar
Jadyn

Great and efficient service

5
The support was directed to what I needed help with. It was very efficient and done quickly. Reviewed on: 14th March 2022
laura Harvey's avatar
laura Harvey

EASY

5
EASY SIMPLE AND EFFICIENT - NOTHING FANCY SHE DOES WHAT IT SAYS ON THE TIN Reviewed on: 14th March 2022
CLAIRE DAVIES's avatar
CLAIRE DAVIES

Cora / NatWest VA

5
It is very rare that Cora is not able to help me with my queries. This intimates that the system has been well set up and has considered many variations/options etc. I appreciate it. Reviewed on: 14th March 2022
Caroline Potgieter's avatar
Caroline Potgieter

Good tool

5
It was a very easy to use banking tool that gives results quickly and efficiently without having to visit a branch. Well done. Reviewed on: 14th March 2022
Simon Featherstone 's avatar
Simon Featherstone

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