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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to communicate

5
I was worried that it would not understand me, but I managed to solve my problems incredibly fast thanks to Cora Reviewed on: 14th March 2022

made life simple.

5
Over many years of having a business account I have never had a single problem. Reviewed on: 14th March 2022

Solved my query in seconds

5
I had a query and it was dealt with swiftly and accurately. I was very impressed Reviewed on: 14th March 2022

Excellent services

5
Excellent digital services provided.. Happy with your all services. Thank you. Reviewed on: 14th March 2022

Cora useful

4
i have used the service and found it reasonable but not as good as a human Reviewed on: 14th March 2022

CHANGE OF ADDRESS

5
Brilliant quick on-line service, easy to use and all completed in a few minutes Reviewed on: 14th March 2022

Quick and easy to use

5
Reactivated an ISA account in less than a minute Reviewed on: 14th March 2022

change of address

5
very quick and simple to do online. simple interactions with CORA Reviewed on: 14th March 2022

Great work

5
The system is quick, easy and helpful. No problems very simple. Great service. Reviewed on: 14th March 2022

Handy

5
Very good did not think it would be as handy, Thank's Reviewed on: 14th March 2022

Review NatWest Group - Cora: Digital assistant now

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