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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Amazingly easy to work with

5
It was amazingly easy to work with this app, well done keep it up. Reviewed on: 14th March 2022

Great AI

5
Smart technology that actually works and is user friendly. This is how all companies should be serving customers in a digital age. Reviewed on: 14th March 2022

Satisfactory service

5
A quick result to my query was forthcoming from Cora Reviewed on: 14th March 2022

Money transfer

5
Quick and informative and to the piont Reviewed on: 14th March 2022

Quick response to my question

5
Cora explained all. I hope I can now continue Reviewed on: 14th March 2022

Great , quick and efficient service. Thank you.

5
So fast and efficient, it was so easy to do. Reviewed on: 14th March 2022

Reliable

5
The digital assistant saves lots of time waiting for real time responses for queries that can be solved quickly Reviewed on: 14th March 2022

Easy and understandable

5
Its a helpful assistant which most of the time fixes my queries Reviewed on: 14th March 2022

Cool

5
Easy, fast and vey polite. She is avery cool tool. Reviewed on: 14th March 2022

Help with pending transactions

4
Great Question and answer tool will not hesitate to use this service again Reviewed on: 14th March 2022

Review NatWest Group - Cora: Digital assistant now

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