NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6055 reviews)

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4.59

Based on 6,055 reviews, last reviewed 1st Jan 2026

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

2

Ordering a new debit card from abroad I wanted to order a debit card. I live abroad, so Natwest did not send a new one. It should be a simple process. Cora made it so difficult. I had 2 ... Read more Reviewed on: 1st January 2026

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NatWest Group - Cora Digital Assistant reviews (6055)

Quick and simple chatbot

Needed to reactivate an account and the process was done in a couple of minutes. So quick and easy to do and very intuitive. Reviewed on: 14th March 2022

Lost Debit Card

Excellent, quick, clear and easy process Reviewed on: 14th March 2022

Easy, quick

I needed a replacement bank card and it was easy to get help Reviewed on: 14th March 2022

Excellent

I got the hell I needed I just hope it gets sorted out Reviewed on: 14th March 2022

Artificial Intelligence at it's best

Cora helped me change my business details without making even one mistake? Highly recommended service! Reviewed on: 14th March 2022

Easy to sort my problem.

Cora solved my problem with the business account by asking a couple of easy questions. Very satisfied Reviewed on: 14th March 2022

quick and easy to use

quick and easy to use, correspondence was good from automated system Reviewed on: 14th March 2022

Change of address

Cora changed my address very speedy service. Reviewed on: 14th March 2022

Easy to use

Was changing an address on an account. Was really easy to use and saved me a trip to my local branch and having to take time off work. Reviewed on: 14th March 2022

Quick, easy, fun

Dare I say it was quick, easy and kind of fun to use Cora. I like that you are given options based on your original request to ease you through the chat. Reviewed on: 14th March 2022