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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very efficient

5
Took 2 minutes to reactivate an ISA - no waiting no hassle Reviewed on: 14th March 2022

Contact

5
prompt and knowledgeable action, answered my query immediately, very impressed Reviewed on: 14th March 2022

Info on cancelling a payment

5
Quick and easy to use , great info given x Reviewed on: 14th March 2022

Great help

4
Very fast and helpful answer.Have been with Nat west for along time and have always had great service. Reviewed on: 14th March 2022

Cora

5
Cora is quick, easy to use and intelligent. She doesn’t make you repeat the same rely. Very intuitive Reviewed on: 14th March 2022

Good user interface

5
Easy and straightforward way to change personal details on account. Reviewed on: 14th March 2022

Quick and simple chatbot

5
Needed to reactivate an account and the process was done in a couple of minutes. So quick and easy to do and very intuitive. Reviewed on: 14th March 2022

Lost Debit Card

5
Excellent, quick, clear and easy process Reviewed on: 14th March 2022

Easy, quick

5
I needed a replacement bank card and it was easy to get help Reviewed on: 14th March 2022

Excellent

5
I got the hell I needed I just hope it gets sorted out Reviewed on: 14th March 2022

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