NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great help

Very fast and helpful answer.Have been with Nat west for along time and have always had great service. Reviewed on: 14th March 2022

Cora

Cora is quick, easy to use and intelligent. She doesn’t make you repeat the same rely. Very intuitive Reviewed on: 14th March 2022

Good user interface

Easy and straightforward way to change personal details on account. Reviewed on: 14th March 2022

Quick and simple chatbot

Needed to reactivate an account and the process was done in a couple of minutes. So quick and easy to do and very intuitive. Reviewed on: 14th March 2022