NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Change of address

Cora changed my address very speedy service. Reviewed on: 14th March 2022

Easy to use

Was changing an address on an account. Was really easy to use and saved me a trip to my local branch and having to take time off work. Reviewed on: 14th March 2022

Quick, easy, fun

Dare I say it was quick, easy and kind of fun to use Cora. I like that you are given options based on your original request to ease you through the chat. Reviewed on: 14th March 2022

Very user -friendly

Cora has wide range of options, so abl eto answer all my questions easily and quickly Reviewed on: 14th March 2022

No messing about

Speedy, accurate service, what more.to say! Reviewed on: 14th March 2022

Very helpful

Was able to talk me through the issue and was very helpful in helping me resolve the issue. Reviewed on: 14th March 2022

Quick response, answered my query thoroughly and with step by step instructions to assist.

Very impressed with the speedy response. My question was answered thoroughly and I was even given simple step by step instructions on how to do what I had asked. 10/10 Reviewed on: 14th March 2022