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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Artificial Intelligence at it's best

5
Cora helped me change my business details without making even one mistake? Highly recommended service! Reviewed on: 14th March 2022

Easy to sort my problem.

5
Cora solved my problem with the business account by asking a couple of easy questions. Very satisfied Reviewed on: 14th March 2022

quick and easy to use

5
quick and easy to use, correspondence was good from automated system Reviewed on: 14th March 2022

Change of address

3
Cora changed my address very speedy service. Reviewed on: 14th March 2022

Easy to use

5
Was changing an address on an account. Was really easy to use and saved me a trip to my local branch and having to take time off work. Reviewed on: 14th March 2022

Quick, easy, fun

5
Dare I say it was quick, easy and kind of fun to use Cora. I like that you are given options based on your original request to ease you through the chat. Reviewed on: 14th March 2022

Very user -friendly

5
Cora has wide range of options, so abl eto answer all my questions easily and quickly Reviewed on: 14th March 2022

No messing about

5
Speedy, accurate service, what more.to say! Reviewed on: 14th March 2022

Very helpful

5
Was able to talk me through the issue and was very helpful in helping me resolve the issue. Reviewed on: 14th March 2022

Quick response, answered my query thoroughly and with step by step instructions to assist.

5
Very impressed with the speedy response. My question was answered thoroughly and I was even given simple step by step instructions on how to do what I had asked. 10/10 Reviewed on: 14th March 2022

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