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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy, quick

5
I needed a replacement bank card and it was easy to get help Reviewed on: 14th March 2022
Eilz 22's avatar
Eilz 22

Excellent

5
I got the hell I needed I just hope it gets sorted out Reviewed on: 14th March 2022
Noel Nunnerley's avatar
Noel Nunnerley

Artificial Intelligence at it's best

5
Cora helped me change my business details without making even one mistake? Highly recommended service! Reviewed on: 14th March 2022
Bilal 's avatar
Bilal

Easy to sort my problem.

5
Cora solved my problem with the business account by asking a couple of easy questions. Very satisfied Reviewed on: 14th March 2022
Anonymous's avatar
Anonymous

quick and easy to use

5
quick and easy to use, correspondence was good from automated system Reviewed on: 14th March 2022
chris foreman's avatar
chris foreman

Change of address

3
Cora changed my address very speedy service. Reviewed on: 14th March 2022
Karen Thorburn's avatar
Karen Thorburn

Easy to use

5
Was changing an address on an account. Was really easy to use and saved me a trip to my local branch and having to take time off work. Reviewed on: 14th March 2022
Gavin's avatar
Gavin

Quick, easy, fun

5
Dare I say it was quick, easy and kind of fun to use Cora. I like that you are given options based on your original request to ease you through the chat. Reviewed on: 14th March 2022
Lynette Whittle's avatar
Lynette Whittle

Very user -friendly

5
Cora has wide range of options, so abl eto answer all my questions easily and quickly Reviewed on: 14th March 2022
June's avatar
June

No messing about

5
Speedy, accurate service, what more.to say! Reviewed on: 14th March 2022
Joe Riley's avatar
Joe Riley

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