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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very helpful

5
Was able to talk me through the issue and was very helpful in helping me resolve the issue. Reviewed on: 14th March 2022
Beverly E Sesay's avatar
Beverly E Sesay

Quick response, answered my query thoroughly and with step by step instructions to assist.

5
Very impressed with the speedy response. My question was answered thoroughly and I was even given simple step by step instructions on how to do what I had asked. 10/10 Reviewed on: 14th March 2022
gemma stewart's avatar
gemma stewart

Going abroad

5
Prompt , relevant and comprehensive instructions on how to tell NWB I want to use a card abroad Reviewed on: 13th March 2022
Suzanne Brookhouse's avatar
Suzanne Brookhouse

Straight to the point

5
Asked a question and got the answer straight away Reviewed on: 13th March 2022
Helen's avatar
Helen

Easy to use

5
Very easy and answered my question Reviewed on: 13th March 2022
Rod 's avatar
Rod

Quick and easy help

5
Enquiries delt with efficiently, very simple and handy to use Reviewed on: 13th March 2022
Claire 's avatar
Claire

Really straightforward and easy to interact with

5
Really straightforward and easy to interact with - got everything done quickly and easily Reviewed on: 13th March 2022
Nina Callard's avatar
Nina Callard

Simple to use

4
Cora is quick and responsive with a good back up of information Reviewed on: 13th March 2022
ward.richards@btinternet.com's avatar
[email protected]

super quick

5
answered all my questions in under 2 minutes Reviewed on: 13th March 2022
jenny jack's avatar
jenny jack

Happy with assistance

4
Happy with digital service and information Reviewed on: 13th March 2022
Michelle Prosser's avatar
Michelle Prosser

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