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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
Excellent service online 24/7 even weekends and in branch. Reviewed on: 13th March 2022
Marilyn 's avatar
Marilyn

Very good service

5
Very good. My questions are answered very quickly and very well and helpful. Cora was very pleasant and answered my question for me to understand well. I know that NatWest are a very good bank. If I have any problems I call my branch in Hazel Grove and every person I get to speak to are very friendly and very helpful. I have never had any problems with NatWest. It is very unfortunate that all the banks are closing and we either have to go to the Post office or do everything on line. Reviewed on: 13th March 2022
Cheryl-Lee Borzsony's avatar
Cheryl-Lee Borzsony

Cora useful

5
For the issue I had I found Cora very useful and informative. Reviewed on: 13th March 2022
William Burbridge 's avatar
William Burbridge

Helpful

5
Was very helpful I was pleased to use it Reviewed on: 13th March 2022
john douglas's avatar
john douglas

Help on replacing my cards

5
I’ve damaged both my credits and debit cards, however I was able to order replacement cards using the online assistant. All in the same time I made a cup of tea . Reviewed on: 13th March 2022
Graham francis's avatar
Graham francis

Lost Bank Card

5
I was given clear instructions by Cora, how to Lock my Bank Card & Reorder a new one on my mobile app. Thank You Reviewed on: 13th March 2022
Irene's avatar
Irene

Great for peace of mind

5
Each time I have used this function for help it has been a positive experience. Reviewed on: 13th March 2022
KBradshaw's avatar
KBradshaw

Ordering online

5
Very easy to order a new cheque book Reviewed on: 13th March 2022
Sam Pickering's avatar
Sam Pickering

very good

5
nice chat today with Cara, explained to me different bank accounts with NatWest Reviewed on: 13th March 2022
Raluca Radulescu's avatar
Raluca Radulescu

Brilliant service

5
My query was dealt with quickly and lots of advice Reviewed on: 13th March 2022
Tina Brown's avatar
Tina Brown

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