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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora useful

5
For the issue I had I found Cora very useful and informative. Reviewed on: 13th March 2022

Helpful

5
Was very helpful I was pleased to use it Reviewed on: 13th March 2022

Help on replacing my cards

5
I’ve damaged both my credits and debit cards, however I was able to order replacement cards using the online assistant. All in the same time I made a cup of tea . Reviewed on: 13th March 2022

Lost Bank Card

5
I was given clear instructions by Cora, how to Lock my Bank Card & Reorder a new one on my mobile app. Thank You Reviewed on: 13th March 2022

Great for peace of mind

5
Each time I have used this function for help it has been a positive experience. Reviewed on: 13th March 2022

Ordering online

5
Very easy to order a new cheque book Reviewed on: 13th March 2022

very good

5
nice chat today with Cara, explained to me different bank accounts with NatWest Reviewed on: 13th March 2022

Brilliant service

5
My query was dealt with quickly and lots of advice Reviewed on: 13th March 2022

So easy, simple, seamless experience

5
Helped me with exactly what I wanted Reviewed on: 13th March 2022

Great Service

5
Cora provided excellent, speedy service. I did what I needed to do within a couple of minutes without any issues. Reviewed on: 13th March 2022

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