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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Worked very well

5
I was able to order a cheque book easily -the system worked very well Reviewed on: 13th March 2022

Cora review

5
Really fast and surprisingly hassle free Reviewed on: 13th March 2022

Good use of time, very quick

4
Very quick, useful tool, will definitely use again Reviewed on: 13th March 2022

Best response

5
Satisfied with all Cora assistance Reviewed on: 13th March 2022

Great assistance

5
Advised me of what I wanted to know in a few seconds, thanks Reviewed on: 13th March 2022

Easy to use, helpful, works well

5
Never seems to let me down, asks the right questions, easy to get on with Reviewed on: 13th March 2022

Cora

5
Cora was extremely helpful and answered my query promptly Reviewed on: 13th March 2022

Very helpful

5
Quite strange but works well, I will use this method again Reviewed on: 13th March 2022

Very quick and easy to use

5
I couldn’t remember my PIN number recently and due to tapping every day. The thought of organising anew one was daunting and time consuming. However did in today and it was quick and easy online. Reviewed on: 13th March 2022

Wonderful service

5
Anytime I message Cora she always find a way to help me with my questions that I have to ask her Reviewed on: 13th March 2022

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