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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

A bit lumpy, but worked!

4
As opposed to waiting on the phone, or trying to deal with disinterested, and frankly not very helpful, staff at the local branch, Cora was very quick and easy. However, this comment is after just the first part of my contact. If she/it can deal with the next more complex part, I'll be very happy, and upgrade to ten stars! Reviewed on: 13th March 2022

Helpful

5
The communication was helpful for replacing my experied credit card Reviewed on: 13th March 2022

Help from cora

5
Cora helped me change something on my account Reviewed on: 13th March 2022

Quick assistance!

5
My query was dealt with in less than a minute! Reviewed on: 13th March 2022

Easy to use

5
Quick and efficient. Easy to change my address as I have moved recently. Reviewed on: 13th March 2022

Fab easy service

5
Easy straight forward , new card ordered in minutes Reviewed on: 13th March 2022

A k

5
Good service and very very helpful Reviewed on: 13th March 2022

Very helpful

5
Cora is very helpful for answering my questions. Reviewed on: 13th March 2022

Easy to navigate

5
Easy to navigate website and fast answers Reviewed on: 13th March 2022

Vote for cora

5
No matter what time or day you may need Cora it is available and always solves the problem Reviewed on: 13th March 2022

Review NatWest Group - Cora: Digital assistant now

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