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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Very quick and easy to use

5
I couldn’t remember my PIN number recently and due to tapping every day. The thought of organising anew one was daunting and time consuming. However did in today and it was quick and easy online. Reviewed on: 13th March 2022
Linda Hood's avatar
Linda Hood

Wonderful service

5
Anytime I message Cora she always find a way to help me with my questions that I have to ask her Reviewed on: 13th March 2022
Kevroy Francis's avatar
Kevroy Francis

A bit lumpy, but worked!

4
As opposed to waiting on the phone, or trying to deal with disinterested, and frankly not very helpful, staff at the local branch, Cora was very quick and easy. However, this comment is after just the first part of my contact. If she/it can deal with the next more complex part, I'll be very happy, and upgrade to ten stars! Reviewed on: 13th March 2022
Brian Harris's avatar
Brian Harris

Helpful

5
The communication was helpful for replacing my experied credit card Reviewed on: 13th March 2022
KONSTANTINOS's avatar
KONSTANTINOS

Help from cora

5
Cora helped me change something on my account Reviewed on: 13th March 2022
heatherweb@hotmail.co.uk's avatar
[email protected]

Quick assistance!

5
My query was dealt with in less than a minute! Reviewed on: 13th March 2022
madsysawyer@hotmail.com's avatar
[email protected]

Easy to use

5
Quick and efficient. Easy to change my address as I have moved recently. Reviewed on: 13th March 2022
Jeanne Bennett's avatar
Jeanne Bennett

Fab easy service

5
Easy straight forward , new card ordered in minutes Reviewed on: 13th March 2022
jen.gibson835@btinternet.com's avatar
[email protected]

A k

5
Good service and very very helpful Reviewed on: 13th March 2022
Shazad Khan's avatar
Shazad Khan

Very helpful

5
Cora is very helpful for answering my questions. Reviewed on: 13th March 2022
BG's avatar
BG

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