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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Great

4
Cora helps a lot,thanks to natwest Reviewed on: 13th March 2022
Gideon Amponsah's avatar
Gideon Amponsah

Greatest of all time

5
Very helpful and responsive extremely easy to use, thank you Reviewed on: 13th March 2022
James's avatar
James

Best Chatbot experience yet

5
Just had to change address but Cora was perfect for this. Reviewed on: 12th March 2022
Mike O'Malley's avatar
Mike O'Malley

I find Cora actually really helpful!

5
Cora can't help with everything of course but does seem to do a lot better than most digital assistants. Funnily I dread speaking with them usually, but I go to Cora quite gladly to ask things. She's helped me with a lot and saves a lot of frustration of trying to work out how to access/use things. Reviewed on: 12th March 2022
Naomi Andrews's avatar
Naomi Andrews

Superb

5
Easy to deal with and very fast to sort out what I needed. Reviewed on: 12th March 2022
Dale's avatar
Dale

Help with card issue

5
Cora was extremely helpful with an issue with my card thank you so much Reviewed on: 12th March 2022
Julie taylor's avatar
Julie taylor

Very useful digital assistant

5
Works very well, a delight to use Reviewed on: 12th March 2022
Rob Ert Cook's avatar
Rob Ert Cook

Worked perfectly

5
Sometimes automated responses are frustrating and problematic. Cora worked extremely well and solved my issue within a minute Reviewed on: 12th March 2022
Jonathan Brodie's avatar
Jonathan Brodie

Quick response

5
I got a fast and full reply to my query which is extremely helpful Reviewed on: 12th March 2022
n.britten@exeter.ac.uk's avatar
[email protected]

Expert informatio by friendly and patient Cora.

5
I am a computer idiot but I found it so easy to get help for my problemfrom the very patient Cora who didn't hurry me but led me gently to a solution. Reviewed on: 12th March 2022
Wendy Brooker's avatar
Wendy Brooker

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