NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

I find Cora actually really helpful!

Cora can't help with everything of course but does seem to do a lot better than most digital assistants. Funnily I dread speaking with them usually, but I go to Cora quite gladly to ask things. She's helped me with a lot and saves a lot of frustration of trying to work out how to access/use things. Reviewed on: 12th March 2022

Superb

Easy to deal with and very fast to sort out what I needed. Reviewed on: 12th March 2022

Help with card issue

Cora was extremely helpful with an issue with my card thank you so much Reviewed on: 12th March 2022

Very useful digital assistant

Works very well, a delight to use Reviewed on: 12th March 2022

Worked perfectly

Sometimes automated responses are frustrating and problematic. Cora worked extremely well and solved my issue within a minute Reviewed on: 12th March 2022

Quick response

I got a fast and full reply to my query which is extremely helpful Reviewed on: 12th March 2022

Expert informatio by friendly and patient Cora.

I am a computer idiot but I found it so easy to get help for my problemfrom the very patient Cora who didn't hurry me but led me gently to a solution. Reviewed on: 12th March 2022