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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Simple Easy Quick

5
Made it easy to change my address on line Reviewed on: 11th March 2022
R Kap's avatar
R Kap

Quick and knowledgable

5
Instant response to an enquiry well done to assistant. Reviewed on: 11th March 2022
Janjan's avatar
Janjan

Great

4
Told me what I needed to know and find out Reviewed on: 11th March 2022
Cherrill James's avatar
Cherrill James

Simple and effective

4
My request was dealt with quickly Reviewed on: 11th March 2022
Richard Benfield's avatar
Richard Benfield

Great service

5
Staff always excellent,nothing is ever too much trouble Reviewed on: 11th March 2022
Michael Stevens's avatar
Michael Stevens

Great

5
Awesome service for customers of natwest Reviewed on: 11th March 2022
katie downs's avatar
katie downs

Excellent

5
Speedy and precise without having to wait on hold. My issue was resolved swiftly Reviewed on: 11th March 2022
technosecureuk's avatar
technosecureuk

Finally banking made easy

5
Didn’t expect my request to be so quick easy and pain free ! Very impressed with this efficient service Reviewed on: 11th March 2022
Beth Barrett's avatar
Beth Barrett

Fab

5
Great and easy , really helpful and nothing is complicated Reviewed on: 11th March 2022
Joanne Ward's avatar
Joanne Ward

Card Help

5
Excellent service and was delighted qith the outcome Reviewed on: 11th March 2022
Kevin Mathie's avatar
Kevin Mathie

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