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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

It helped answer my question

5
It's a handy and easy way to get help Reviewed on: 11th March 2022

Innovative and easy to use

5
It is a very innovative way to change address. Reviewed on: 11th March 2022

Useful and easy to follow

4
Appreciated being able to do this with an assistant online instead of having to go into a bank. Reviewed on: 11th March 2022

Amazzing

5
Really happy it takes less than a minute and I have everything solve Excellent service thank you Reviewed on: 11th March 2022

Fantastic help

5
Coral was able to resolve my query with ease and swiftly Reviewed on: 11th March 2022

Great service

5
They never fail to answer my questions Reviewed on: 11th March 2022

CORA is WOW

5
CORA IS WOW, excellent digital assistance for all our needs Reviewed on: 11th March 2022

100% answered question

5
Quick Easy simple hassel free, what mote can one ask for Reviewed on: 11th March 2022

Simple Easy Quick

5
Made it easy to change my address on line Reviewed on: 11th March 2022

Quick and knowledgable

5
Instant response to an enquiry well done to assistant. Reviewed on: 11th March 2022

Review NatWest Group - Cora: Digital assistant now

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