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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

THE BEST AI BANK ASSISTANT

5
Nice..kind unexpected...helpful Reviewed on: 12th March 2022

cora for prime minster

5
she's a great help always very helpful need more ai like this Reviewed on: 11th March 2022

Suspicious transaction

5
Quick, helpful and to the point, Thank you Reviewed on: 11th March 2022

Very helpful

5
Told me everything I need to know. Reviewed on: 11th March 2022

Cora is fast

5
Wanted to change my address and Cora helped me with it swiftly. Did not have to call customer service Reviewed on: 11th March 2022

Excellent service

5
I have been using natwest for many years and find the cora service very helpful and full of useful information Reviewed on: 11th March 2022

Excellent response

5
Satisfactory services from my experience Reviewed on: 11th March 2022

Great digital assistant

5
Cora is always there to help with any enquiries. Quick responses and plenty of information to find help on the bank website. Reviewed on: 11th March 2022

Exalalant

5
Easy conversation and we'll explained to me x Reviewed on: 11th March 2022

Great help

5
Quick, relevant help from Cora. Typed in options and got the advice. Reviewed on: 11th March 2022

Review NatWest Group - Cora: Digital assistant now

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