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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great assistance

5
Very simple and straightforward Reviewed on: 12th March 2022

Good quick service to answer your questions in a quick straightforward manner

5
Straightforward. Fast and useful. Good service Reviewed on: 12th March 2022

THE BEST AI BANK ASSISTANT

5
Nice..kind unexpected...helpful Reviewed on: 12th March 2022

cora for prime minster

5
she's a great help always very helpful need more ai like this Reviewed on: 11th March 2022

Suspicious transaction

5
Quick, helpful and to the point, Thank you Reviewed on: 11th March 2022

Very helpful

5
Told me everything I need to know. Reviewed on: 11th March 2022

Cora is fast

5
Wanted to change my address and Cora helped me with it swiftly. Did not have to call customer service Reviewed on: 11th March 2022

Excellent service

5
I have been using natwest for many years and find the cora service very helpful and full of useful information Reviewed on: 11th March 2022

Excellent response

5
Satisfactory services from my experience Reviewed on: 11th March 2022

Great digital assistant

5
Cora is always there to help with any enquiries. Quick responses and plenty of information to find help on the bank website. Reviewed on: 11th March 2022

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