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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fast and accurate response

5
My question was answered fast, saving me a lot of wasted time. Reviewed on: 12th March 2022
Linda Riseborough's avatar
Linda Riseborough

Query sorted quickly with no fuss

5
Mistakenly paid for an item twice as app too slow and popped up to pay and so I did twice Reviewed on: 12th March 2022
Janice's avatar
Janice

very helpful

4
wanted to cancel a dd cora was very helpful with advice as I am not very technology minded . Reviewed on: 12th March 2022
Valerie langton's avatar
Valerie langton

I needed to find something out.

5
Very helpful and I now can follow the correct process needed Reviewed on: 12th March 2022
douglas chapman's avatar
douglas chapman

Very welcome but so quick!

5
Good but it moved forward so quickly, I was glad I could go through later on thank you Reviewed on: 12th March 2022
Y. Tarrant 's avatar
Y. Tarrant

Great service

5
Great service. Quick and easy to use Reviewed on: 12th March 2022
Joanne Mercer's avatar
Joanne Mercer

Fab

5
Told me exactly what to do when i’d been charged weekly for something I did not know I signed up for, thanks :) Reviewed on: 12th March 2022
Erin's avatar
Erin

Cora

5
Great service with flexible and quick response Reviewed on: 12th March 2022
Martina's avatar
Martina

Quick and easy to use

4
Organised my ISA reactivation in less than one minute Reviewed on: 12th March 2022
Cas's avatar
Cas

Great

5
AI IS ON POINT. THE ANSWER TO MY QUERY WAS TO THE POINT AND WAS THUS VERY HELPFUL. Reviewed on: 12th March 2022
Ahsan Ali's avatar
Ahsan Ali

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