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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

very helpful

4
wanted to cancel a dd cora was very helpful with advice as I am not very technology minded . Reviewed on: 12th March 2022

I needed to find something out.

5
Very helpful and I now can follow the correct process needed Reviewed on: 12th March 2022

Very welcome but so quick!

5
Good but it moved forward so quickly, I was glad I could go through later on thank you Reviewed on: 12th March 2022

Great service

5
Great service. Quick and easy to use Reviewed on: 12th March 2022

Fab

5
Told me exactly what to do when i’d been charged weekly for something I did not know I signed up for, thanks :) Reviewed on: 12th March 2022

Cora

5
Great service with flexible and quick response Reviewed on: 12th March 2022

Quick and easy to use

4
Organised my ISA reactivation in less than one minute Reviewed on: 12th March 2022

Great

5
AI IS ON POINT. THE ANSWER TO MY QUERY WAS TO THE POINT AND WAS THUS VERY HELPFUL. Reviewed on: 12th March 2022

Great assistance

5
Very simple and straightforward Reviewed on: 12th March 2022

Good quick service to answer your questions in a quick straightforward manner

5
Straightforward. Fast and useful. Good service Reviewed on: 12th March 2022

Review NatWest Group - Cora: Digital assistant now

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