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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Got help immediately

5
I had an urgent problem and it was resolved very quickly through the mobile banking app. Reviewed on: 12th March 2022

Excellent service with well worded questions to help me

5
Easy to use helpful and instantaneous responses allow quick and easy ways to solve problems Reviewed on: 12th March 2022

Brilliant

5
Great service as always. Helps every time Reviewed on: 12th March 2022

Excellent service from Cora

5
Immediate, relevant information and advice Reviewed on: 12th March 2022

quick and helpful

5
no running in circles quick and easy Reviewed on: 12th March 2022

very helpful

5
helpful efficient and quick to respond.. thanks Reviewed on: 12th March 2022

NatWest Cora app

5
Very easy to use and gives you help in a prompt and efficient manner Reviewed on: 12th March 2022

Very efficient

5
Wanted to order a new bank card. Cora assisted completed in less than 5 minutes, clear instructions. Reviewed on: 12th March 2022

Fast and accurate response

5
My question was answered fast, saving me a lot of wasted time. Reviewed on: 12th March 2022

Query sorted quickly with no fuss

5
Mistakenly paid for an item twice as app too slow and popped up to pay and so I did twice Reviewed on: 12th March 2022

Review NatWest Group - Cora: Digital assistant now

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