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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Saved my sanity

5
Thanks Cora you are a lifesaver!!!!!!!! Reviewed on: 11th March 2022

Very satisfied

5
I'm happy to be a customer with natwest Reviewed on: 11th March 2022

Cora

5
Very helpful, quick to reply. Very officiant Reviewed on: 11th March 2022

Very helpful online bot

5
Anything I need help with, I can always rely on Cora with the assistance. Reviewed on: 11th March 2022

So easy and quick to use

5
Very easy to use and quick too. Would recommend to anyone Reviewed on: 11th March 2022

Very good and quick service

5
Thank you Cora, very helpful. Easy step by step guide Reviewed on: 11th March 2022

effortless process

5
provided the changes are made to my account details i have no problem recommending CORA Reviewed on: 11th March 2022

It helped

5
The experience will be ok if i get my money refunded Reviewed on: 11th March 2022

Quick and easy

4
No wait time, and it was dealt with quickly and easily allowing me to get on with my busy day Reviewed on: 11th March 2022

'On the Money' - !!

5
Excellent prompting of questions and straightforward, helpful, responsive answers to our queries! Great!! Reviewed on: 11th March 2022

Review NatWest Group - Cora: Digital assistant now

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