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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Good customer service

5
Very fast and confident at answering my questions Reviewed on: 11th March 2022

Splendid

5
Service is very fast and reliable Reviewed on: 11th March 2022

Cora is the BEST

5
very helpful straight ford and easy Reviewed on: 11th March 2022

Perfect and easy.

5
The process was perfect and all questions were answered timely. Reviewed on: 11th March 2022

Top class app

5
Had trouble with linking my account to nectar so asked for help from cora ,all sorted. Reviewed on: 11th March 2022

very helpful

5
she helped me through the ap you was very useful for me as i didnt understand it Reviewed on: 11th March 2022

Extremely useful

5
I have found Cora to be extremely helpful. All my questions have been answered clearly or I am transferred to someone to help. I would recommend NatWest banking to my friends and family Reviewed on: 11th March 2022

quick and efficient

5
needed a new pin and easy process.. let's hope its arrives!! Reviewed on: 11th March 2022

Quick and accurate

5
Great service on a complex banking question Reviewed on: 11th March 2022

Quick answer

5
Cora gave me the answer on where to find what i wanted xxx Reviewed on: 11th March 2022

Review NatWest Group - Cora: Digital assistant now

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