NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Perfect and easy.

The process was perfect and all questions were answered timely. Reviewed on: 11th March 2022

Top class app

Had trouble with linking my account to nectar so asked for help from cora ,all sorted. Reviewed on: 11th March 2022

very helpful

she helped me through the ap you was very useful for me as i didnt understand it Reviewed on: 11th March 2022

Extremely useful

I have found Cora to be extremely helpful. All my questions have been answered clearly or I am transferred to someone to help. I would recommend NatWest banking to my friends and family Reviewed on: 11th March 2022

quick and efficient

needed a new pin and easy process.. let's hope its arrives!! Reviewed on: 11th March 2022

Quick and accurate

Great service on a complex banking question Reviewed on: 11th March 2022

Quick answer

Cora gave me the answer on where to find what i wanted xxx Reviewed on: 11th March 2022

Very helpful

Quick and totally painless service. Perfect! Reviewed on: 11th March 2022

If it ain't broke,don't fix it.

Easy to use.No problems.Satisfactory responses. Reviewed on: 11th March 2022

Easy, straight forward banking

NatWest provide a great customer service and an easy banking set up. The app it fab and The chat bot Cora knows her stuff. All in all an easy and straight forward experience. Reviewed on: 11th March 2022