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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

4
No wait time, and it was dealt with quickly and easily allowing me to get on with my busy day Reviewed on: 11th March 2022
larrainestuart@hotmail.com's avatar
[email protected]

'On the Money' - !!

5
Excellent prompting of questions and straightforward, helpful, responsive answers to our queries! Great!! Reviewed on: 11th March 2022
Neil Hogtg's avatar
Neil Hogtg

Good customer service

5
Very fast and confident at answering my questions Reviewed on: 11th March 2022
Sammy's avatar
Sammy

Splendid

5
Service is very fast and reliable Reviewed on: 11th March 2022
Nini saki's avatar
Nini saki

Cora is the BEST

5
very helpful straight ford and easy Reviewed on: 11th March 2022
Chris's avatar
Chris

Perfect and easy.

5
The process was perfect and all questions were answered timely. Reviewed on: 11th March 2022
Lisa Thandie Dube's avatar
Lisa Thandie Dube

Top class app

5
Had trouble with linking my account to nectar so asked for help from cora ,all sorted. Reviewed on: 11th March 2022
Thomas Coxhead's avatar
Thomas Coxhead

very helpful

5
she helped me through the ap you was very useful for me as i didnt understand it Reviewed on: 11th March 2022
linda clarke's avatar
linda clarke

Extremely useful

5
I have found Cora to be extremely helpful. All my questions have been answered clearly or I am transferred to someone to help. I would recommend NatWest banking to my friends and family Reviewed on: 11th March 2022
Vicki's avatar
Vicki

quick and efficient

5
needed a new pin and easy process.. let's hope its arrives!! Reviewed on: 11th March 2022
tanya 's avatar
tanya

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