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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
Quick and totally painless service. Perfect! Reviewed on: 11th March 2022

If it ain't broke,don't fix it.

5
Easy to use.No problems.Satisfactory responses. Reviewed on: 11th March 2022

Easy, straight forward banking

5
NatWest provide a great customer service and an easy banking set up. The app it fab and The chat bot Cora knows her stuff. All in all an easy and straight forward experience. Reviewed on: 11th March 2022

Cancel direct debit

5
Quick and easy. I'm not writing 32 xxxxxxxxxxxxxxxxxxxx Reviewed on: 11th March 2022

Order stationery online

5
Very east to use, no stress involved Reviewed on: 11th March 2022

Easy and efficient

5
sio easy and not having to go to the brach is fantastic Reviewed on: 11th March 2022

Rubbish unhelpful app

1
Some one has made a fraudulent transaction now I am in the hole for£80 yesterday it was£13.89 Reviewed on: 11th March 2022

Great AI

5
Able to get things completed fast and simple, easy to use and no messing around. Great AI Reviewed on: 11th March 2022

Helpful

5
Helpful service. Saves me from having to call in. Reviewed on: 11th March 2022

Instant & efficient

5
Used it to reactivate an isa , sorted it in less than a minute Reviewed on: 11th March 2022

Review NatWest Group - Cora: Digital assistant now

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