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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful

5
Helpful service. Saves me from having to call in. Reviewed on: 11th March 2022
K RG's avatar
K RG

Instant & efficient

5
Used it to reactivate an isa , sorted it in less than a minute Reviewed on: 11th March 2022
Carol Hayes's avatar
Carol Hayes

Quick easy

5
Its understand well the question, if its "unsure" gave you a few option to choose. Reviewed on: 11th March 2022
Inzsol Vivien's avatar
Inzsol Vivien

Wonderful

5
Very helpful very fast and precise with the answers and options Reviewed on: 11th March 2022
Vishnu Karthik's avatar
Vishnu Karthik

Helpful and to the point

5
Quick and easy to understand and follow instructions that she has provided Reviewed on: 11th March 2022
Shauna Mc Bride's avatar
Shauna Mc Bride

Best agent ai ever

5
Really quick and very accurate information about banking and applications thank you to natwest group Reviewed on: 10th March 2022
Owen Butler's avatar
Owen Butler

Fast, efficient service

5
Good customer service , simple and straightforward transaction Reviewed on: 10th March 2022
Maggie Findlay's avatar
Maggie Findlay

perfect help

5
Answered my question straight away & sorted my problem out. Told me how fix it, and which settings used to do so Reviewed on: 10th March 2022
Ant Wall's avatar
Ant Wall

Clear quick and easy navigation

5
My query was answered and understood Reviewed on: 10th March 2022
Clive Dunham's avatar
Clive Dunham

Fairly decent AI experience

4
Was able to do what I wanted very quickly. Reviewed on: 10th March 2022
Ian's avatar
Ian

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