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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick easy

5
Its understand well the question, if its "unsure" gave you a few option to choose. Reviewed on: 11th March 2022

Wonderful

5
Very helpful very fast and precise with the answers and options Reviewed on: 11th March 2022

Helpful and to the point

5
Quick and easy to understand and follow instructions that she has provided Reviewed on: 11th March 2022

Best agent ai ever

5
Really quick and very accurate information about banking and applications thank you to natwest group Reviewed on: 10th March 2022

Fast, efficient service

5
Good customer service , simple and straightforward transaction Reviewed on: 10th March 2022

perfect help

5
Answered my question straight away & sorted my problem out. Told me how fix it, and which settings used to do so Reviewed on: 10th March 2022

Clear quick and easy navigation

5
My query was answered and understood Reviewed on: 10th March 2022

Fairly decent AI experience

4
Was able to do what I wanted very quickly. Reviewed on: 10th March 2022

Great easy to use system

5
Wonderful experience great to use Reviewed on: 10th March 2022

Excellent assistance

5
Super helpful. All avenues accounted for. Very easy and simply to use. Impressive. Reviewed on: 10th March 2022

Review NatWest Group - Cora: Digital assistant now

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