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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great easy to use system

5
Wonderful experience great to use Reviewed on: 10th March 2022
Annabel Everett's avatar
Annabel Everett

Excellent assistance

5
Super helpful. All avenues accounted for. Very easy and simply to use. Impressive. Reviewed on: 10th March 2022
S Y's avatar
S Y

Impressive.

5
I was very impressed by Cora, i had a problem and Cora gave me precise instructions so quickly, an absolute asset to your bank. Reviewed on: 10th March 2022
Derek Robertson's avatar
Derek Robertson

Cora made it simple to reactivate my ISA

5
It took about a minute to complete the task Reviewed on: 10th March 2022
Simon Burt's avatar
Simon Burt

So easy

5
Just easy to use, simple and that’s what I need simplicity Reviewed on: 10th March 2022
Michael's avatar
Michael

Easy to use

5
Great for people who don't want to talk to a real person/ go to a branch. Reviewed on: 10th March 2022
bingusfan1's avatar
bingusfan1

Excellent service

5
Very quick and easy service to close my business account Reviewed on: 10th March 2022
Lorraine's avatar
Lorraine

Easy

5
Easy to use and understand , helpful Reviewed on: 10th March 2022
Peter Mc Cabe's avatar
Peter Mc Cabe

quick service

4
very quick and accurate no issues whatsoever Reviewed on: 10th March 2022
jay dee's avatar
jay dee

Quick response

5
Little worried when I got a text message. Cora enabled me to check quickly that it was genuine. Reviewed on: 10th March 2022
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