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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora is great

5
Surprised how good she was. Made my job much easier. Reviewed on: 10th March 2022
Stephen Flack's avatar
Stephen Flack

Helpful with account

5
Quite quickly supplied the answer Reviewed on: 10th March 2022
ltolson155@btinternet.com's avatar
[email protected]

Easy

5
Very helpful Cora , easy to use and understand Reviewed on: 10th March 2022
annettewhite14@yahoo.com's avatar
[email protected]

Easy Change of Address

5
What a pleasure it was to be able to log-in to my account and seemlessly change my address. Excellent service. Reviewed on: 10th March 2022
Sonya Grgurin's avatar
Sonya Grgurin

Good customer support

5
Query was answered quickly and successfully. Reviewed on: 10th March 2022
Steven Horn's avatar
Steven Horn

Helpful

4
The initial answers seemed generic, like a script, but then I got an answer that actually related to my exact issue amd some advice for different outcomes which helped alot. Reviewed on: 10th March 2022
bekah fowler's avatar
bekah fowler

Extremely useful!

5
Fast and efficient. Easy to use and the answers are clear. Reviewed on: 10th March 2022
Paul Cawood's avatar
Paul Cawood

Very helpful

4
Quick and easy process, with instant answers Reviewed on: 10th March 2022
Richard Wells's avatar
Richard Wells

very helpful

5
Cora is really helpful for simple requests such as an official bank statement etc. Reviewed on: 10th March 2022
Chani Eisenbach's avatar
Chani Eisenbach

Friendly, concise

5
NatWest gives friendly, efficient, and fair customer service Reviewed on: 10th March 2022
Linda Kenyon's avatar
Linda Kenyon

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