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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy

5
Very helpful Cora , easy to use and understand Reviewed on: 10th March 2022

Easy Change of Address

5
What a pleasure it was to be able to log-in to my account and seemlessly change my address. Excellent service. Reviewed on: 10th March 2022

Good customer support

5
Query was answered quickly and successfully. Reviewed on: 10th March 2022

Helpful

4
The initial answers seemed generic, like a script, but then I got an answer that actually related to my exact issue amd some advice for different outcomes which helped alot. Reviewed on: 10th March 2022

Extremely useful!

5
Fast and efficient. Easy to use and the answers are clear. Reviewed on: 10th March 2022

Very helpful

4
Quick and easy process, with instant answers Reviewed on: 10th March 2022

very helpful

5
Cora is really helpful for simple requests such as an official bank statement etc. Reviewed on: 10th March 2022

Friendly, concise

5
NatWest gives friendly, efficient, and fair customer service Reviewed on: 10th March 2022

Amazing digital assistance

5
More than perrfect. I have never seen such smart assistance. Wonderful job Reviewed on: 10th March 2022

Speedy

5
Was the best online help I’ve had before so quick and multiple solutions to my problem Reviewed on: 10th March 2022

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