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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

Helpful

4
The initial answers seemed generic, like a script, but then I got an answer that actually related to my exact issue amd some advice for different outcomes which helped alot. Reviewed on: 10th March 2022
bekah fowler's avatar
bekah fowler

Extremely useful!

5
Fast and efficient. Easy to use and the answers are clear. Reviewed on: 10th March 2022
Paul Cawood's avatar
Paul Cawood

Very helpful

4
Quick and easy process, with instant answers Reviewed on: 10th March 2022
Richard Wells's avatar
Richard Wells

very helpful

5
Cora is really helpful for simple requests such as an official bank statement etc. Reviewed on: 10th March 2022
Chani Eisenbach's avatar
Chani Eisenbach

Friendly, concise

5
NatWest gives friendly, efficient, and fair customer service Reviewed on: 10th March 2022
Linda Kenyon's avatar
Linda Kenyon

Amazing digital assistance

5
More than perrfect. I have never seen such smart assistance. Wonderful job Reviewed on: 10th March 2022
sohail daredia's avatar
sohail daredia

Speedy

5
Was the best online help I’ve had before so quick and multiple solutions to my problem Reviewed on: 10th March 2022
bexdarrrr@gmail.com's avatar
[email protected]

Quick and Helpful

5
Cora was very helpful and solved my problems quickly. Only thing I didn’t like when using the app is that the chat box is in a separate tab so had to go back and forth between different tabs to follow instructions but not a major inconvenience. Reviewed on: 10th March 2022
Jade Avis's avatar
Jade Avis

Great service

5
Got the help I need quickly and easily I would highly recommend Reviewed on: 10th March 2022
Darren Littlewood's avatar
Darren Littlewood

Quick and clear support

5
Had my card declined but with no reason. Coral was quickly able to support and provided clear easily understood instructions and support Reviewed on: 10th March 2022
A. Berresford's avatar
A. Berresford

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