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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and Helpful

5
Cora was very helpful and solved my problems quickly. Only thing I didn’t like when using the app is that the chat box is in a separate tab so had to go back and forth between different tabs to follow instructions but not a major inconvenience. Reviewed on: 10th March 2022

Great service

5
Got the help I need quickly and easily I would highly recommend Reviewed on: 10th March 2022

Quick and clear support

5
Had my card declined but with no reason. Coral was quickly able to support and provided clear easily understood instructions and support Reviewed on: 10th March 2022

Very quick .easy to follow

5
Literally the touch of a button qnd problem solved Reviewed on: 10th March 2022

Excellentbservice

5
I wanted a new cheques book rather than make a journey to the Bank I could order it on line Reviewed on: 10th March 2022

Fuss-free instant help

5
Was surprised at how quickly and easily Cora dealt with my issue. All options that I required were available and the responses were super/speedy Reviewed on: 10th March 2022

OK

5
VERY good help and i.gat the answer about my qustoin Reviewed on: 10th March 2022

Excellent service

5
Quick service friendly thank you very much Reviewed on: 10th March 2022

Updating personal information

5
I wanted to update my mobile telephone number and Cora explained perfectly. Reviewed on: 10th March 2022

Fab and easy

5
Fab, efficient and easy service to use Reviewed on: 10th March 2022

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