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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Amazing digital assistance

5
More than perrfect. I have never seen such smart assistance. Wonderful job Reviewed on: 10th March 2022
sohail daredia's avatar
sohail daredia

Speedy

5
Was the best online help I’ve had before so quick and multiple solutions to my problem Reviewed on: 10th March 2022
bexdarrrr@gmail.com's avatar
[email protected]

Quick and Helpful

5
Cora was very helpful and solved my problems quickly. Only thing I didn’t like when using the app is that the chat box is in a separate tab so had to go back and forth between different tabs to follow instructions but not a major inconvenience. Reviewed on: 10th March 2022
Jade Avis's avatar
Jade Avis

Great service

5
Got the help I need quickly and easily I would highly recommend Reviewed on: 10th March 2022
Darren Littlewood's avatar
Darren Littlewood

Quick and clear support

5
Had my card declined but with no reason. Coral was quickly able to support and provided clear easily understood instructions and support Reviewed on: 10th March 2022
A. Berresford's avatar
A. Berresford

Very quick .easy to follow

5
Literally the touch of a button qnd problem solved Reviewed on: 10th March 2022
Lisa Sephton's avatar
Lisa Sephton

Excellentbservice

5
I wanted a new cheques book rather than make a journey to the Bank I could order it on line Reviewed on: 10th March 2022
Carole Mann's avatar
Carole Mann

Fuss-free instant help

5
Was surprised at how quickly and easily Cora dealt with my issue. All options that I required were available and the responses were super/speedy Reviewed on: 10th March 2022
Lisa Bentman's avatar
Lisa Bentman

OK

5
VERY good help and i.gat the answer about my qustoin Reviewed on: 10th March 2022
alshameri hussein's avatar
alshameri hussein

Excellent service

5
Quick service friendly thank you very much Reviewed on: 10th March 2022
paula donnelly's avatar
paula donnelly

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